Rajinder Kaur
Oak creek,wi
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cake Box
11.2019 - 08.2022
- Tracked and logged inventory to analyze trending products and specials, utilizing this data to curate customized promotions and specials for future sales
- Maintained a professional and courteous demeanor while resolving customer concerns and grievances
- Provided comprehensive training, supervision, and management to new team members, leading by example and working alongside them
- Remained poised and adaptable during periods of understaffing, ensuring that the clients' needs were met with efficiency and proficiency
- Resolved customer and employee concerns with professionalism and discretion
- Focused on addressing specific individual needs or demands, such as allergies and dietary restrictions while maintaining clear communication with kitchen staff for safety and compliance
Passenger Service Agent
Swissport
03.2019 - 09.2019
- Facilitated seamless business operations for major airlines, including but not limited to check-in, boarding, and welcoming inbound arrivals
- Conducted comprehensive luggage checks to ensure that all baggage met the airline's regulations
- Assisted passengers with any additional documentation required for international travel, ensuring that all necessary requirements were met
- Provided regular updates to passengers regarding flight delays and attentively observed public health and safety measures
Customer Service Assistant
Co-operative Foods
09.2018 - 09.2018
- Collaborated effectively within a team setting, actively seeking out opportunities to learn from others by taking cues and following their lead
- Consistently provided a warm and welcoming experience to customers, greeting them promptly with a friendly smile and ensuring their convenience throughout their time in the store
- Developed proficiency in using a variety of check-out machines, accurately cashing up at the end of each day, and working collaboratively to achieve team objectives
Education
Bachelor of Business Administration - Human Resources Management
University of Wisconsin-Milwaukee
12.2024
Associate degree - Tourism and Events Management
Dèmont-Fort University
06.2022
Skills
- Employee relations
- Conflict resolution
- Performance management
- Leadership skills
- Detail-Oriented
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Training and development
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft outlook
- Administrative support
Timeline
Customer Service Representative
Cake Box
11.2019 - 08.2022
Passenger Service Agent
Swissport
03.2019 - 09.2019
Customer Service Assistant
Co-operative Foods
09.2018 - 09.2018
Associate degree - Tourism and Events Management
Dèmont-Fort University
Bachelor of Business Administration - Human Resources Management
University of Wisconsin-Milwaukee
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