Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rajitha Avula

Summary

Detail-oriented bank teller with over 5+ years of experience in customer service, cash handling, and banking operations. Expertise in accurately processing transactions, balancing cash drawers, and delivering personalized financial solutions to meet client needs. Proven track record of fostering strong interpersonal relationships, collaborating effectively within teams, and maintaining a steadfast commitment to compliance and customer satisfaction. Dedicated to enhancing the banking experience through exceptional service and attention to detail.

Overview

12
12
years of professional experience
1
1
Certification

Work History

OTIS IT Inc
03.2021 - Current
  • Worked as recruiter and office admin personnel taking care of day-to-day office tasks
  • Part of recruiting and marketing team searching on job portals for job postings and submission of resumes.
  • Logging ServiceNow tickets incidents, requests and change requests and classification of configuration items based on functional areas.
  • Conducting mock interviews with the consultants in preparation for interviews.
  • Collecting interview feedback and working with consultants for improvisations.
  • Coordinating with Vendors and client partners with respect to purchase order exchanges.
  • As a front-desk admin person receiving calls and messages for managing partners and communicating the same to them along with handling courier duties.
  • Running financial Power BI reports and sending them to upper management.

WSFS Bank
03.2020 - 01.2021
    • Processed an average of 75+ daily transactions, including deposits, withdrawals, loan payments, and transfers with 99% accuracy.
    • Balanced cash drawers at the end of each shift with zero discrepancies across 24 months.
    • Assisted customers with account inquiries and educated them on online/mobile banking tools, reducing in-branch traffic by 15%.
    • Cross-sold savings accounts, credit cards, and personal loans, contributing to a 20% increase in branch sales targets.
    • Ensured compliance with AML/KYC regulations and maintained confidentiality of customer information.
    • Customer Service Associate

HDFC Bank
02.2014 - 03.2015
  • Handled customer inquiries regarding billing, payments, and account issues while maintaining high satisfaction ratings.
  • Trained in cash handling, reconciliation, and financial transactions, preparing for transition to bank teller role.
  • Recognized with “Customer Service Excellence Award” for consistently resolving client issues efficiently.

Education

Masters Of Business Administration - Finance

Osmania University
Hyderabad, India

Skills

  • Cash Handling & Transaction Processing
  • Customer Service & Relationship Building
  • Account Opening & Maintenance
  • Cross-Selling Bank Products
  • Compliance with Banking Regulations
  • Problem-Solving & Conflict Resolution
  • Accuracy & Attention to Detail

Certification

American Bankers Association (ABA) Bank Teller Certificate

Timeline

OTIS IT Inc
03.2021 - Current

WSFS Bank
03.2020 - 01.2021

HDFC Bank
02.2014 - 03.2015

Masters Of Business Administration - Finance

Osmania University

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