RAJIV KRISHNAN RADHA
Kitchener,Ontario
Summary
Strategic and detail-oriented Workday Analyst with extensive experience in workforce management, human resources, and administrative operations. Adept at analyzing, optimizing, and maintaining workforce schedules while providing data-driven recommendations to improve operational efficiency. Proven ability to track trends, enhance staffing strategies, and support leadership with critical insights. Excellent communication and relationship-building skills, ensuring collaboration across departments. Proficient in Excel, forecasting, and scheduling tools, with the ability to thrive in fast-paced, dynamic environments. Expertise in implementing process improvements and responding swiftly to critical business needs.
Overview
15
15
years of professional experience
2009
2009
years of post-secondary education
2
2
Certifications
Work History
Practice Management Assistant (Admin)
MNP LLP
Waterloo
11.2023 - 01.2025
- Provided administrative and operational support to practice management teams
- Creating customized weekly report dashboards using Excel formulas, VLOOKUP, XLOOKUP, pivot tables and other analytical tools
- Assisted in scheduling, data entry, and documentation of key processes
- Coordinated with different departments to optimize workflows and resource allocation
- Managed reporting and documentation for senior leadership
- Raised workflow concerns in a timely fashion to leadership and provided actionable recommendations
- Helped navigate disruptive business events by coordinating mitigating activities
- Created and maintained standardized templates and reports to improve efficiency
- Create visualizations (e.g., dashboards, charts, graphs) to present data insights effectively using tools like Tableau, Power BI
- Working closely with practice managers, partners, and other stakeholders to understand their data needs and provide relevant insights
Human Resource Administrator
Nordia Inc
Waterloo
01.2020 - 03.2023
- Managed workforce scheduling, employee relations, and HR administration
- Provided data-driven insights to improve workforce efficiency and engagement
- Coordinated HR processes, including recruitment, onboarding, and performance management
- Maintained employee records and ensured compliance with HR policies
- Monitored, analyzed, and recommended changes for incoming volume, staffing levels, and routing strategies
- Responded to CCC Operations requests and optimized internal processes
- Developed real-time reporting dashboards to track key workforce metrics
- Provided leadership with scenario-based forecasting and workforce optimization solutions
- Designed automated workflows to streamline workforce planning and data tracking
- Created and optimized capacity models using demand forecasts, productivity rates, headcount, and shrinkage assumptions
- Regularly reviewed and updated workforce plans to enhance operational efficiency
- Implemented strategic workforce planning initiatives to align staffing with business goals
- Provided insights on employee productivity, attrition, and staffing trends to drive decision-making
- Conducted impact analyses on business changes and recommended workforce adjustments accordingly
- Developed predictive workforce analytics to anticipate future staffing needs and risks
- Led cross-functional collaboration between HR, operations, and finance to ensure optimal workforce allocation
- Designed and improved internal processes to streamline reporting, scheduling, and employee management
- Assisted in Workday system optimization by configuring workforce management tools to support HR processes
- Contributed to compliance audits by ensuring all workforce documentation and policies adhered to internal and external guidelines
- Created standardized HR reports and dashboards to enhance visibility into key workforce metrics
Analyst
GD Research Center Pvt Ltd.
Hyderabad
02.2010 - 11.2019
- Conducted workforce analysis, forecasting, and reporting to improve business efficiency
- Monitored and analyzed operational trends to support strategic planning
- Assisted in research projects, process improvements, and data management
- Provided key insights and recommendations to leadership based on data analysis
- Created and optimized capacity models using demand forecasts, productivity rates, and workforce variables
- Regularly reviewed the accuracy of weekly and daily models, executing continuous improvement opportunities
- Implemented process improvements that reduced operational inefficiencies and improved accuracy in forecasting
- Conducted risk assessments and recommended mitigation strategies for workload fluctuations
- Developed predictive models to anticipate staffing needs and optimize resource allocation
- Designed and maintained workforce databases to track employee productivity and scheduling trends
- Provided real-time data insights to support decision-making on staffing adjustments and resource allocation
- Developed automation tools in Excel to streamline workforce analysis and reporting
- Partnered with leadership to align workforce planning strategies with business objectives
- Designed and optimized queue management strategies to improve operational efficiency
- Conducted training sessions for employees on workforce management tools and best practices
- Assisted in the implementation of new workforce management systems and ensured seamless adoption
- Supported business continuity planning by analyzing potential risks and recommending workforce-related solutions
- Provided recommendations for improving operational workflows through workforce analytics and optimization
- Assisted in compliance reporting and ensuring adherence to workforce regulations and company policies
- Collaborated with IT and HR teams to enhance Workday functionalities for workforce analytics and reporting
Education
Bachelor of Commerce & Computers - Commerce, Economics & Computers
Osmania University
Hyderabad, IndiaSkills
Advanced Microsoft Excel (Pivot Tables, Macros, Formulas, VBA)
NICE IEX Workforce Management
Five9 Contact Center Software
Call Center Forecasting & Resource Planning
Workforce Scheduling & Optimization Tools
Data Visualization & Business Intelligence Reporting
Contact Center Mathematics & Queuing Theory
Strong Verbal & Written Communication Skills
Trend Analysis & Predictive Forecasting
Performance Dashboards & Data Insights
Automated Workflow Design & Optimization
Certification
Certified Lean Six Sigma White Belt, Management and Strategy Institute, In Progress
Skills And Technical Proficiency
- Advanced Microsoft Excel (Pivot Tables, Macros, Formulas, VBA)
- NICE IEX Workforce Management
- Five9 Contact Center Software
- Call Center Forecasting & Resource Planning
- Workforce Scheduling & Optimization Tools
- Data Visualization & Business Intelligence Reporting
- Contact Center Mathematics & Queuing Theory
- Strong Verbal & Written Communication Skills
- Trend Analysis & Predictive Forecasting
- Performance Dashboards & Data Insights
- Automated Workflow Design & Optimization
Timeline
Practice Management Assistant (Admin)
MNP LLP
11.2023 - 01.2025
Certified Lean Six Sigma White Belt, Management and Strategy Institute, In Progress
08-2023
Human Resource Administrator
Nordia Inc
01.2020 - 03.2023
Analyst
GD Research Center Pvt Ltd.
02.2010 - 11.2019
Bachelor of Commerce & Computers - Commerce, Economics & Computers
Osmania University