Rajkumar Pappu
Altamont
Summary
Dynamic professional with a clean driving record and extensive experience at the Center for Disability Services. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in GPS navigation and time management, consistently achieving safe driving standards while fostering trust and reliability with clients.
Overview
22
22
years of professional experience
Work History
Driver
Center for Disability Services
04.2013 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Manager
Days Inn Hotel
10.2003 - 07.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Bachelor of Accountancy -
Hislop College
Nagpur, India10-1978
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Safe driving practices
- Punctual and reliable
- GPS and route planning
- Safety protocols
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Driver
Center for Disability Services
04.2013 - Current
Manager
Days Inn Hotel
10.2003 - 07.2011
Bachelor of Accountancy -
Hislop College
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