Rajkumar Rengaswamy
IT Director
210 Ambling Dr,CA
Summary
Rising technology executive noted for cutting millions in IT expenses and driving business innovation, leveraging information security, applications, networking, operations, and risk management leadership to accelerate business growth and gain competitive edge. Multi-platform enterprise security, compliance, data center, and business transformation expertise.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work History
IT Director
LIVMOR Inc
Brea, CA
10.2019 - Current
- Provides strategic leadership of short- and long-term goals through use of thoughtful techniques in the communication of the company’s mission and core values as a means to implement positive change and/or create organizational structure within the assigned business unit.
- Aid, expertise and direction to promote the effective operation of the clinics including Participate in policy making and administrative problem solving through active representation in administrative meetings, departmental meetings and physician meetings.
- Assist, quality check, prepare 510K FDA submissions & represent LIVMOR.
- Provide technology advice, manage onsite & offshore teams to get tasks completed.
- Consult with customers to implement HeartView (LIVMOR's proprietary portal) on their premises.
- Manage LIVMOR's 62304 (Software lifecycle management) process for all medical devices and software development.
- Implement & manage Salesforce CRM solution to business needs.
- Secure hardware & software assets by implementing appropriate hardening standards and conduct regular penetration testing.
- Develop AWS infrastructure to support new products & secure existing infrastructure by conducting pen testing.
- Develop vulnerability management plan for all existing assets & create risk registers to support address current/future risk.
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Implemented, created and tested disaster recovery and business continuity plans and maintained appropriate back-up system.
- Stayed abreast of technology advancements, emerging standards and IS regulations to meet strategic technology goals.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Deployed, monitored and maintained system installation, upgrades and network integration.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Documented and analyzed processes and procedures and adhered to regulatory guidance.
- Performed regular audits and tests of infrastructure and applications.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
IT Manager
Beckman Coulter Inc
Brea, CA
2009.12 - 2019.05
- Responsible for Building and developing partnerships across IT and the business by engaging the business and IT to have service centric dialogs to promote and deliver outstanding service.
- Assist with developing and establishing strategic and long-range goals and direction for the Information Security area of IT Operations.
- Direct department staff including hiring, performance management and career development to ensure alignment with defined goals.
- Lead the security incident response process, including the ongoing monitoring of threats and vulnerabilities, and respond to major security events.
- Designing and implementing business processes and continual service improvements with respect ITSM/Identity Management/Onboarding process.
- Building knowledge base and knowledge transfer programs to build and support employee development and succession planning.
- Established process and procedures to identify monitoring gaps in customer facing applications and ensure problem detection of the support teams before customer detects it.
- Train team members in ITSM processes (Change/Problem/Incident) of the IT organization and single point of contact for all change related queries for the organizations.
- Co-ordinate with cross functional teams to perform root cause analysis of problem /incident tickets.
- Develop time estimates and project plans for development projects.
- Create solutions in for helpdesk to solve issues as a part of incident Management Process.
- Provide status reports on incident tickets with corresponding metrics like average time to respond/resolve ticket.
- Continually improve associate onboarding process and O365 provisioning.
Senior Architect
JP Morgan Chase
Houston, TX
2009.10 - 2009.12
- Extend and Deploy New CMDB Classes in the CDM
- Technical support for user issues, bugs, including Problem, Change, Request Management in Remedy 7.5
- Training Remedy users for Problem Management, Change Management and Asset Management on Remedy 7.5
- Provide incident resolution that requires design changes / implementation changes / documentation changes for Remedy 7.5
- Assist with Migration planning of CI’s from 7.1 to 7.5
- Technical support for user issues, bugs, including Problem, Change, Request Management
- Maintaining patches and licenses for Remedy tools
- Documenting reconciliation process and creating standard procedures for data import through AIE
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
- Performed complex architectural and design assignments, applying innovative architectural design concepts and advanced professional knowledge.
Senior Consultant
Home Depot
Smyrna, GA
2009.08 - 2009.10
- Designed and implemented Integration and Migration of custom CMDB to Atrium CMDB using AIE. Custom Configuration, Change processes were modified to be in tune with full compliance of ITIL.
- Various Customizations in Incident, Change, and Problem management modules solving various issues like solving multiple CI’s to problem record, changing work log entries in change tickets working in ITSM 7.5 and ARS 7.5
- Integrated HP Opsware to BMC Remedy using custom scripts to generate server related attributes and populate packages and policies deployed in servers.
- Transformation logic at integration points and exception reporting throughout the process and recommended procedures for addressing exceptions
- Built custom tool for migration of CIs between Classes within Atrium CMDB
- Actively involved in foundation elements building process working closely in generating data across different departments.
- Trained several users in ITSM 7.5 and CMDB on ticketing systems and work flows.
Senior CMDB Developer
MetLife
Somerset, NJ
2007.07 - 2009.08
- Analysis and documentation of functional and non-functional requirements from appropriate use cases to be included in requirements document and design documents.
- Lead Architect role in implementing and configuring ITSM 7, BMC Atrium CMDB 2.1 and Action Request System 7.1.
- Integrated Atrium CMDB with custom CMDB using AIE.
- Extended CDM based on CDM 2.1, creating custom classes, loading extension loader especially for mainframe configuration items.
- Involved in creating complex reconciliation rules to compare and reconcile configuration items across datasets and merge with production running on a schedule.
- Built custom tools for migration of configuration items between classes within Atrium CMDB.
- Implicated gathering data across different verticals loading foundation data into CMDB.
- Created custom product categorization and operational categorization tiers according to the configuration items requirement.
ITSM Architect
Prelude Sys
Chennai
2005.06 - 2007.06
- Create scope of work and end user documentation for client projects
- Develop requested solutions within the ARSystem environment to meet client requests
- Travel to customer locations to develop and implement solutions involving the ARSystem
- Architect BMC-Remedy Integration solutions, and customizations Plan upgrade for large customer from ITSM 5.x to ITSM beta 7.0 release
- Develop strategy for converting existing CI’s to new CMDB structure
- Travel to customer locations to meet and discuss project requirements
- Deployed Microsoft Dynamics Axapta CRM 4.0 and Microsoft Dynamics Axapta Trade & Logistics 4.0 t the client Protocol Solutions Private Limited.
- Configuration of Sales quotations, Campaigns, Microsoft outlook integration, Telephony integration, Sales units, Employee targets, Activity creation.
Education
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University Of Northern Virginia, Computer Science, MS
06.2009 - 07.2011
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Anna University, Mechanical Engineering, BE
06.2001 - 07.2005
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SANS SEC501, Advanced Security Essentials
04.2018 -
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SANS SEC573, Automating Information Security with Python
05.2019 -
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ITIL V3, Foundations
07.2012 -
Skills
Python, Java, C#, ASPNET, C, JavaScript
Timeline
IT Director
LIVMOR Inc
10.2019 - Current
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SANS SEC573, Automating Information Security with Python
05.2019 -
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SANS SEC501, Advanced Security Essentials
04.2018 -
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ITIL V3, Foundations
07.2012 -
IT Manager
Beckman Coulter Inc
2009.12 - 2019.05
Senior Architect
JP Morgan Chase
2009.10 - 2009.12
Senior Consultant
Home Depot
2009.08 - 2009.10
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University Of Northern Virginia, Computer Science, MS
06.2009 - 07.2011
Senior CMDB Developer
MetLife
2007.07 - 2009.08
ITSM Architect
Prelude Sys
2005.06 - 2007.06
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Anna University, Mechanical Engineering, BE
06.2001 - 07.2005
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