Rajna Smilanova
Houston,USA
Summary
Strategic and customer-centric operations leader with 15+ years of experience driving transformation, governance, and operational excellence across global teams. Proven track record in strategic planning, program management, and executive-level stakeholder engagement. Recognized for building high-performing teams, leading complex initiatives, and influencing cross-functional outcomes aligned with corporate objectives. Passionate about driving innovation, change, and inclusive leadership.
Overview
16
16
years of professional experience
1
1
Certification
Work History
AMS Process Transformation and Account Operations Leader
Hewlett Packard Enterprise
05.2022 - Current
- TELCO Account Operations Leader – driving strategic initiatives to elevate customer experience and meet critical operational requirements.
- Twice recognized this quarter through the Sales Sneak(er)s Program for impactful contributions to new business wins.
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Established PMO structure including governance frameworks, analytics, and standardized documentation.
- Partnered with Planning, CPQ & Supply Chain to shape demand and drive adoption of proactive shaping processes.
- Delivered measurable impact through automation and policy adjustment, including resolution of 2000+ invoice discrepancies and 800+ proactive credits.
- Key contributor to global operations strategy and dispute management improvements.
E2E Complex Deals Program Manager
Hewlett Packard Enterprise
05.2019 - 05.2022
- Responsible for the end-to-end execution of global complex deals for major accounts, ensuring customer alignment with strategic business goals.
- Collaborated with cross-functional teams to improve deal predictability and customer satisfaction.
- Led development and implementation of global deal management tools and metrics.
- Lead Collaborator with BPI teams on designing, developing, testing, and implementing Global Deal Management tool
- Project Lead for process improvement initiative on optimizing HPE Greenlake deal execution and implementing “compare and raise” prioritization model.
- Facilitated stakeholder meetings to gather requirements, prioritize initiatives, and communicate project status effectively.
- Mentored junior team members, fostering skill development and promoting best practices in project management.
- Analyzed project performance data to identify trends, improve processes, and enhance overall effectiveness.
AMS Sales Operations Manager
Hewlett Packard Enterprise
03.2016 - 04.2019
- Managed a diverse team of 40+ professionals across customer care, compliance, and project management.
- Owned regional business processes and led successful internal/external audits.
- Spearheaded strategic initiatives to optimize product demand and operational efficiency.
- Designed and led site-wide engagement programs for 2,000+ employees.
- Project Management support and active participation on Global Merger & Acquisitions projects.
- Extensive experience in different Route to Markets and successful track and relationship building with customers and partners
- Thorough understanding of company policies and interactions with diverse customer segments.
Sales Operations Supervisor
HP / Hewlett Packard Enterprise
01.2012 - 03.2016
- Supervisor role for Customer support, Order Management and Business Intelligence teams (30+ employees).
- Responsible for operational performance metrics and customer experience for Public Sector and Corporate/Enterprise clients.
- Supervisor role for Business Intelligence team responsible for reporting and business analysis of KPI metrics.
- Project Lead for process re-engineering initiative called End to End Order Management; delivered the project with over 30% success rate on order turnaround time and increased percentage of clean orders shortly after implementation.
- Lead for HR hiring activity for the organization (100+ employees), managing healthy attrition rates while supporting business growth and changes.
- Thorough understanding of cross-functional business groups strategies and ability to translate and align them into successful operating model (Sales, Finance, Supply Chain etc.).
Customer Service Team Lead
HP
01.2010 - 01.2012
- Supervised customer support and business intelligence teams, driving performance and process improvements.
- Led HR hiring and talent development initiatives for 100+ employees.
- Delivered 30% improvement in order turnaround time through re-engineering efforts
Education
Assistant professor - International Business Environment and Operations
Universidad Panamericana
01.2012
Bachelor of Arts - Literature
Ss. Cyril And Methodius University
01.2003
Skills
- Strategic operations management
- Continuous improvement
- Change management champion
- Program Management
- Cross-functional teamwork
- Operational streamlining
- Team leadership and development
- Process optimization
- Customer-focused problem solving
Accomplishments
2019 President Quality Award winner for successful implementation of Deal management Framework and metrics
Collaborated with cross-functional team of 10+ members in the development and launch of the Digital Healthcare Foundry Program
Certification
Certified Project Manager, PMI - Project Management Institute- 2018 - Active
Speaking and Influencing Mastery - due in December, 2025
Languages
English
Full Professional
Spanish
Full Professional
Macedonian
Native or Bilingual
Serbian
Native or Bilingual
Timeline
AMS Process Transformation and Account Operations Leader
Hewlett Packard Enterprise
05.2022 - Current
E2E Complex Deals Program Manager
Hewlett Packard Enterprise
05.2019 - 05.2022
AMS Sales Operations Manager
Hewlett Packard Enterprise
03.2016 - 04.2019
Sales Operations Supervisor
HP / Hewlett Packard Enterprise
01.2012 - 03.2016
Customer Service Team Lead
HP
01.2010 - 01.2012
Assistant professor - International Business Environment and Operations
Universidad Panamericana
Bachelor of Arts - Literature
Ss. Cyril And Methodius University
Volunteering
WEGO Global Sponsorship Lead – Female Talent Development (2019 - 2023)
Houston Leadership Development Program - Instructor & Co-lead for the HLDP Connections Committee (2025)
Similar Profiles
Diana CothamDiana Cotham
Global Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARDGlobal Program Manager – Commercial Card at HEWLETT PACKARD ENTERPRISE / HEWLETT PACKARD
Tony AlizziTony Alizzi
Director - Sales Compensation APAC & Japan at Hewlett Packard EnterpriseDirector - Sales Compensation APAC & Japan at Hewlett Packard Enterprise
Rajesh MaheshRajesh Mahesh
Senior Engineering Manager at Hewlett Packard EnterpriseSenior Engineering Manager at Hewlett Packard Enterprise
Hooria KhanHooria Khan
FT-Supervisor at Levi Strauss & Co. Katy Mills mall at HoustonFT-Supervisor at Levi Strauss & Co. Katy Mills mall at Houston
Jordan MitchellJordan Mitchell
Inventory Lead at CRYOPORT SYSTEMS, LLCInventory Lead at CRYOPORT SYSTEMS, LLC