Rajni Moses
Burnsville,NC
Summary
Goal-oriented director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
17
17
years of professional experience
Work History
Admission and Marketing Director
Thrivemore, River Bend Health And Rehab
07.2023 - Current
- Devised content strategy to effectively engage target audiences.
- Captured new customers by 50% and optimizing business strategies to diversify offerings.
- Accomplished multiple tasks within one week timeframe.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Managed accounts to retain existing relationships and grow share of business.
- Directed marketing managers and performed performance evaluations
Enrollment and Outreach Director
Care Partner Pace
09.2022 - 07.2023
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of all-inclusive care for elderly. Educated proper candidates to live in their own home and still get all services under one roof.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Monitored program performance and outcomes for successful delivery of services.
- Managed over 50+ customer calls per day and increased intake by 35%.
Area Admissions Director
Accordius Health
09.2020 - 09.2022
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Kept meticulous notes on 40 or more referrals coming from hospitals by follow up calls daily.
- Quickly responded to situations impacting patients to control and de-escalate situations.
- Reviewed admissions applications to check eligibility for acceptance.
- Provided primary customer support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Trained admissions employees on office and administration processes
- Answered challenging enrollment questions and handled admission process.
Marketing & Admissions Director
Madison Health & Rehabilitation
02.2017 - 09.2020
- Conscientious Admission Director providing high quality patient care services.
- Adept at greeting patients taking care of paperwork confirming insurance and ensuring accuracy of patient information.
- Specialize in efficiently working in fast-paced environments.
- Sound ability to manage all aspects of patient admissions.
- Outstanding knowledge of insurance and Medicare processing.
- Strong ability to coordinate manage and supervise team ability to perform well without close supervision.
- Increased excellent strategic planning and time management skills.
- Performed proven communications abilities and interpersonal competences within facility and outside.
- Established and managed 40 calls per day directly with local and regional hospitals and doctors in NC, SC, TN, VA, due to VA contract.
Marketing Director
ELDERBERRY HEALTH CARE
05.2015 - 07.2016
- Determine new business opportunities and continue relationships with key accounts.
- Assist in developing, directing, and implementing marketing strategies to increase business as it relates to strategic plan.
- Participated in care team conferences to ensure patient/client satisfaction and continuity of services delivered.
- Establish, coordinate, and maintain all community relations functions.
- Managed over 30 calls per day to hospitals, skilled nursing facilities' management, discharge planners, and case managers within area to promote home care services.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance
Manager
CVS HEALTH, ASHEVILLE/BURNSVILLE
05.2014 - 03.2015
- Increased sales by 20% in 3 months by planning direct activities such as sales promotions, coordinating with other department heads.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction by 25% over quarter.
- Interacted with prospects and customers at various events, including seminars and workshops.
Assistant Manager/Manager
TAR HEELS CAPITAL LLC
11.2013 - 05.2014
- Monitor food preparation and serving in dining facilities. Greet guests and full fill their orders/Monitor food preparation, portion sizes, and presentation of food to ensure that food is prepared and presented in acceptable manner.
- Establish standards for personnel perform and customer service.
- Managed team of 25 employees.
Deli Manager
INGLES
01.2012 - 11.2013
- Coordinated transfer of best business practices from mature product lines selling to new product lines.
- Improved expense control, identified efficiencies for controllable and payroll expenditures through scheduling and reduced payroll by 5% by weekly.
- Enhanced staff team productivity through motivational training and mentoring.
- Responsible for overall deli operations. Recruited, hired and trained 5 deli staff on monthly basis.
- Managed team of 15 employees daily.
General Manager
MOUNTAIN STAR LLC, MARS HILL/SPRUCE PINE/MARION/BURNSVILLE
04.2008 - 01.2012
- Initiated staff incentives that excite and reward for sales, cost saving, efficiency and customer satisfaction.
- Established speed of service program that significantly improved level of customer satisfaction, and boosted customer base.
- Focused on providing excellent guest service, directed daily operation in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff.
- Initiated change management strategies and enforced corporate policies and procedures resulting in more efficient operation, better-trained staff and improved customer service.
- Consistently achieved sales and profit goals.
- Managed back-of-the-house operations - employee shifts, scheduling, labor costs, food costs, portioning, and inventory.
- Coached and developed 5 internal candidates for promotion to general management.
- Liaised with cross-functional teams to develop product positioning strategies.
- Hired, coached and mentored team of 10 sales representatives.
Sales and Marketing
MOUNTAIN AIR
03.2007 - 11.2008
- Assist Real Estate Sales Broker with daily tasks.
- Made appointments with real estate prospects. Responsible for scheduling all tours and assisting in paperwork.
- Established new prospect through referral system to gain more sales.
- Managed over 60 customer calls per day and increased sales by 15%.
Education
Bachelor of Science - Healthcare Administration
UNIVERSITY OF ASHEVILLE NORTH CAROLINA
Asheville, NC12.1998
Skills
- Optimizing job performance
- Cross-trained in Social Work, dietary, activities, and housekeeping
- Admissions event organizer
- Experience in Customer Service
- Maintaining clean work areas
- Admissions intake
Timeline
Admission and Marketing Director
Thrivemore, River Bend Health And Rehab
07.2023 - Current
Enrollment and Outreach Director
Care Partner Pace
09.2022 - 07.2023
Area Admissions Director
Accordius Health
09.2020 - 09.2022
Marketing & Admissions Director
Madison Health & Rehabilitation
02.2017 - 09.2020
Marketing Director
ELDERBERRY HEALTH CARE
05.2015 - 07.2016
Manager
CVS HEALTH, ASHEVILLE/BURNSVILLE
05.2014 - 03.2015
Assistant Manager/Manager
TAR HEELS CAPITAL LLC
11.2013 - 05.2014
Deli Manager
INGLES
01.2012 - 11.2013
General Manager
MOUNTAIN STAR LLC, MARS HILL/SPRUCE PINE/MARION/BURNSVILLE
04.2008 - 01.2012
Sales and Marketing
MOUNTAIN AIR
03.2007 - 11.2008
Bachelor of Science - Healthcare Administration
UNIVERSITY OF ASHEVILLE NORTH CAROLINA
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