Rajni Moses
Burnsville,NC
Summary
Goal-oriented director dedicated to strengthening administrative operations to streamline costs and enhance procedures. Cultivate long-lasting relationships with staff to strengthen program success. Motivational leader with top-notch communication, organizational and strategic planning abilities.
Overview
17
17
years of professional experience
Work History
Admission and Marketing Director
Thrivemore, River Bend Health And Rehab
Asheville, NC
07.2023 - Current
- Devised content strategy to effectively engage target audiences.
- Captured new customers by 50% and optimizing business strategies to diversify offerings.
- Accomplished multiple tasks within one week timeframe.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives.
- Managed accounts to retain existing relationships and grow share of business.
- Directed marketing managers and performed performance evaluations
Enrollment and Outreach Director
Care Partner Pace
Asheville, NC
09.2022 - 07.2023
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Increased education and awareness of all-inclusive care for elderly. Educated proper candidates to live in their own home and still get all services under one roof.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Monitored program performance and outcomes for successful delivery of services.
- Managed over 50+ customer calls per day and increased intake by 35%.
Area Admissions Director
Accordius Health
Asheville, NC
09.2020 - 09.2022
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Kept meticulous notes on 40 or more referrals coming from hospitals by follow up calls daily.
- Quickly responded to situations impacting patients to control and de-escalate situations.
- Reviewed admissions applications to check eligibility for acceptance.
- Provided primary customer support.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Trained admissions employees on office and administration processes
- Answered challenging enrollment questions and handled admission process.
Marketing & Admissions Director
Madison Health & Rehabilitation
Mars Hill, NC
02.2017 - 09.2020
- Conscientious Admission Director providing high quality patient care services.
- Adept at greeting patients taking care of paperwork confirming insurance and ensuring accuracy of patient information.
- Specialize in efficiently working in fast-paced environments.
- Sound ability to manage all aspects of patient admissions.
- Outstanding knowledge of insurance and Medicare processing.
- Strong ability to coordinate manage and supervise team ability to perform well without close supervision.
- Increased excellent strategic planning and time management skills.
- Performed proven communications abilities and interpersonal competences within facility and outside.
- Established and managed 40 calls per day directly with local and regional hospitals and doctors in NC, SC, TN, VA, due to VA contract.
Marketing Director
ELDERBERRY HEALTH CARE
Marshall, NC
05.2015 - 07.2016
- Determine new business opportunities and continue relationships with key accounts.
- Assist in developing, directing, and implementing marketing strategies to increase business as it relates to strategic plan.
- Participated in care team conferences to ensure patient/client satisfaction and continuity of services delivered.
- Establish, coordinate, and maintain all community relations functions.
- Managed over 30 calls per day to hospitals, skilled nursing facilities' management, discharge planners, and case managers within area to promote home care services.
- Developed and implemented successful marketing strategies to increase brand visibility and sales performance
Manager
CVS HEALTH, ASHEVILLE/BURNSVILLE
Burnsville, NC
05.2014 - 03.2015
- Increased sales by 20% in 3 months by planning direct activities such as sales promotions, coordinating with other department heads.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction by 25% over quarter.
- Interacted with prospects and customers at various events, including seminars and workshops.
Assistant Manager/Manager
TAR HEELS CAPITAL LLC
Mars Hill, Spruce Pine, And Burnsville, NC
11.2013 - 05.2014
- Monitor food preparation and serving in dining facilities. Greet guests and full fill their orders/Monitor food preparation, portion sizes, and presentation of food to ensure that food is prepared and presented in acceptable manner.
- Establish standards for personnel perform and customer service.
- Managed team of 25 employees.
Deli Manager
INGLES
Burnsville And Mars Hill, NC
01.2012 - 11.2013
- Coordinated transfer of best business practices from mature product lines selling to new product lines.
- Improved expense control, identified efficiencies for controllable and payroll expenditures through scheduling and reduced payroll by 5% by weekly.
- Enhanced staff team productivity through motivational training and mentoring.
- Responsible for overall deli operations. Recruited, hired and trained 5 deli staff on monthly basis.
- Managed team of 15 employees daily.
General Manager
MOUNTAIN STAR LLC, MARS HILL/SPRUCE PINE/MARION/BURNSVILLE
Spruce Pine & Mars Hill
04.2008 - 01.2012
- Initiated staff incentives that excite and reward for sales, cost saving, efficiency and customer satisfaction.
- Established speed of service program that significantly improved level of customer satisfaction, and boosted customer base.
- Focused on providing excellent guest service, directed daily operation in areas of customer relations, food and labor costs, safety, sanitation, product preparation, and recruitment and training of staff.
- Initiated change management strategies and enforced corporate policies and procedures resulting in more efficient operation, better-trained staff and improved customer service.
- Consistently achieved sales and profit goals.
- Managed back-of-the-house operations - employee shifts, scheduling, labor costs, food costs, portioning, and inventory.
- Coached and developed 5 internal candidates for promotion to general management.
- Liaised with cross-functional teams to develop product positioning strategies.
- Hired, coached and mentored team of 10 sales representatives.
Sales and Marketing
MOUNTAIN AIR
Burnsville, NC
03.2007 - 11.2008
- Assist Real Estate Sales Broker with daily tasks.
- Made appointments with real estate prospects. Responsible for scheduling all tours and assisting in paperwork.
- Established new prospect through referral system to gain more sales.
- Managed over 60 customer calls per day and increased sales by 15%.
Education
Bachelor of Science - Healthcare Administration
UNIVERSITY OF ASHEVILLE NORTH CAROLINA
Asheville, NC12.1998
Skills
- Optimizing job performance
- Cross-trained in Social Work, dietary, activities, and housekeeping
- Admissions event organizer
- Experience in Customer Service
- Maintaining clean work areas
- Admissions intake
Timeline
Admission and Marketing Director
Thrivemore, River Bend Health And Rehab
07.2023 - Current
Enrollment and Outreach Director
Care Partner Pace
09.2022 - 07.2023
Area Admissions Director
Accordius Health
09.2020 - 09.2022
Marketing & Admissions Director
Madison Health & Rehabilitation
02.2017 - 09.2020
Marketing Director
ELDERBERRY HEALTH CARE
05.2015 - 07.2016
Manager
CVS HEALTH, ASHEVILLE/BURNSVILLE
05.2014 - 03.2015
Assistant Manager/Manager
TAR HEELS CAPITAL LLC
11.2013 - 05.2014
Deli Manager
INGLES
01.2012 - 11.2013
General Manager
MOUNTAIN STAR LLC, MARS HILL/SPRUCE PINE/MARION/BURNSVILLE
04.2008 - 01.2012
Sales and Marketing
MOUNTAIN AIR
03.2007 - 11.2008
Bachelor of Science - Healthcare Administration
UNIVERSITY OF ASHEVILLE NORTH CAROLINA