Rajni Patel

• Over 30 years of extensive experience in technical and management roles across diverse sectors including telecom, cellular, public safety, emergency services, utilities, energy, and healthcare.
• Proficient in roles such as Program manager, Technical Project Manager, ITIL certified Business Systems Analyst, Solution Architect, Telecom Engineer, RAN Engineer, RF Engineer, and more.Technical Project Manager, ITIL certified Business Systems Analyst, SCADA Engineer, Network Systems Engineer, Network Orders-Inventory Provisioning Engineer, Field Service Engineer, NTAC-Core Engineer, NOC Engineer and more.
• Subject Matter Expertise in FCAPS/OSS/BSS Telecom Integration, Solution Architecture, and engineering across various domains including SCADA, LMR systems, and Network Systems.
• Successfully managed over 100 global resources distributed across different time zones and geographies, overseeing complex platforms supported by internal and external entities.
• Possess over 15 years of experience in NOC, SOAR, call centers, data center management, Systems/Infrastructure, OSS-BSS applications management, Networks, and Databases.
• Demonstrated over 10 years of experience in integration and adaptation to emerging technical and functional enhancements, with a deep understanding of various platforms within global operations and client scope.
• Implemented and standardized support models for flawless process adherence, regularly reviewing process effectiveness, and driving continuous improvement initiatives.
• Proficient in resource management, executive communication, end-to-end product development to deployment, training, analyzing metrics, building KPI reports, and leading SLAs.
• Acted as an executive point of escalation for internal departments and clients during service-impacting issues and played a key role in developing next-generation solutions.
• Overall, boasts over 20 years of technology operations experience with more than 15 years in people and technology management.

Excellent communication skills and extensive experience working with clients and partners. Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 10 years of experience in similar roles. Resourceful Solution Architect with 5 years of customer relationship management and implementation support. Highly skilled in managing database performance and upgrades for ongoing efficiency and achievement of corporate objectives. Meticulous Integration SME maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. Oversees routine maintenance checks and software update schedules to reduce network downtime and likelihood of security compromises. Loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.