Rajni Sharma

• Review and analyze performance of various procedures and make recommendations for improvement
• Responsible for ensuring departments processes and procedures are always improving
• Plan, observe and time tasks performed by employees on production floor using stopwatch
• Determine task to analyze, understand standard work procedures and break down tasks into various sub-tasks ahead of time. Identify start and end point of observation to decide best way to gather information. Plan when to begin tracking data and know how in-depth analysis may go
• Create detailed ‘Time Task Analysis’ (Time Study) for all production operations for 300mm department to share with management team
• Understand what operations takes most time to help management eliminate inefficient and unnecessary operations and optimize employee efforts
• Communicate with Managers, Supervisors, and other staff for planning
• Communicate with employees for suggestions and share ideas on improving processes and procedures

• Working with Buyers/Sellers to buy/sell properties in Washington State
• Evaluate client’s financial abilities and research properties within their buying power and desired geographical area
• Advising home sellers on how to prepare their home for listing and showings
• Promote sale of properties through open houses, engagement in multiple listing services (MLS), and advertisement
• Maintain good relationship with Lenders, Appraisers, Home Inspectors, and Escrow companies
• Prepare necessary paperwork such as closing statements, purchase agreements, etc...

• Performing administrative and secretarial support functions for QA Manager
• Sharing and implementing ideas for best practices at work
• Working on assigned QA projects
• Maintaining project documentation/reports
• Assisting quality manager in power point presentations

• Ensure information contained in organizational documents is accurate and up-to-date and proper process for documents updates is followed
• Ensure inaccurate and obsolete documents are removed
• Prepare reports on progress of documents
• Content generation and document conversion to new template according to four pillars document writing standard
• Work with internal teams to obtain understanding of documentation requirements and learn processes at production floor
• Maintaining standard work procedures documentation

• Responsible for testing printers
• Run test scripts according to specific guidelines and procedures
• Observing and analyze test results for any media defects and general printer errors
• Collect and report test data using predetermined spreadsheets and applicable databases
• Maintain department logs, records, metrics, and procedures
• Collect and verify consumable supplies per test requirements

• Responsible for delegating tasks and motivating team players to generate new business and promote existing business to meet the short term and long-term company’s financial goals & objectives

As a Software Product Specialist,

• Experience in providing Customer Service through Email
• Troubleshooting Issues, Resolving Problems, and Handling Customer Complaints
• Proving Quality Customer Service and Accurate Product Information

As Software Tester,

• Experience in testing web application
• Perform software testing using Agile Methodologies and knowledge of Software Development Life Cycle
• Developing and maintaining test documentation including plans, procedures, and reports
• Execute manual tests throughout the project lifecycle
• Diagnose problems, report bugs, and enhancement to development
• Providing regular status against test plans to testing team
• Worked closely with engineers, software developers, quality assurance managers, and program managers for different requirements

As a Trainer,

• Participated in imparting software training to new staff and updating existing staff on changes to software application with every new software release
• Planning and scheduling training sessions
• Training new staff in learning the commonly used software tools in the organization
• Product training and testing of software application
• Monitoring the development of trainees through discussions, observations, and surveys
• Responsible for assisting, responding to questions, conducting group discussions and presentations
• Guiding trainees for completion of homework assignments and preparation for internal presentations & certifications
• Preparing study material for trainees, as needed
• Modifying training approach and observing the effects of change based on feedback collected from trainees and other employees in the organizations
• Preparing questionnaires for certifications and, responsible for scoring & releasing the results at the end of training sessions

• Responsible for interacting with the walk-in customers in the branch and resolving customers’ queries and complaints
• Proving Quality Customer Service and Accurate Product Information
• Generating New Business and Promoting existing business to meet the short-term and long-term financial Goals & Objectives
• Customer Retention and Feedback
• Branch Operations
• Adhering strictly to Business Laws and RBI Guidelines in the organization
• Completing and filling various reports on quarterly basis related to customers' requests for Audit Purpose
• To perform well to obtain a Standard Audit Rating specified by the Organization
• Assisting the customer with any fraud issues and escalating the issue further on High Priority and, reporting all suspicious and dishonest behavior which might have an impact on Company's Business & Public Image, to the Supervisor
• Responsible for aggressive follow up on all the major issues and escalate as necessary for timely resolution
• Performing other branch duties as assigned

• Working efficiently in a fast-paced environment while preserving strict confidentiality
• Performing administrative and secretarial support functions for the regional head of a topmost bank.
• Coordinating and managing multiple priorities and projects.
• Maintaining accurate and up-to-date performance & confidential files for employees reporting to regional head
• Providing telephone support to employees reporting to regional head
• Assisting with general functions, maintaining & publishing daily sales reports by extracting & mapping data from various files, mainly excel.
• Participating in staff recruitment, hiring, training and scheduling
• Training and supervising part-time staff & interns.
• Coordinating meetings within the bank
• Managing customer relations and provided exemplary service to all customers.
• Supervised the entire sales department on behalf of regional head.
• Making sales target achievement monthly/yearly plans and discussing the plans with the respective sales employees for implementation and achievement
• Responsible for preparing salary files of all the employees reporting to regional head and forwarding it to Human Resource team.
• Receiving travel expense documents from the sales team for timely reimbursement
• Paying attention to issues related to delay in salaries, travel expenses and working on discrepancies.
• Tracking the monthly & yearly productivity of all the sales managers, team leaders, and sales executives and comparing their monthly/yearly sales target Vs achievement.
• Responsible for keeping track of employees with low productivity and closely working with those employees for performance improvement.
• Issuing performance improvement plans and termination letters, as per discussion with the regional head.
• Helping the team in completion of joining formalities, scheduling trainings, and full & final settlement process

• Managing Phone Traffic and Customer Greeting
• Responsible for providing quality customer service focusing on quality parameters to be met at every call with the customer
• Troubleshooting, Resolving Problems, and Handling Customer Complaints