Rajni Verma

OHM International : 2022- till date

• Enhanced client satisfaction by addressing concerns promptly, and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Expanded customer base through cold calling, networking, and relationship building.
• Increased sales revenue by identifying and targeting high-potential accounts.

JOB RESPONSIBILITIES:

Customer Service

• Engage customers through friendly, professional communications.
• Utilized various techniques to develop relationships with customers and drive sales.
• Assist customers throughout the showroom and warehouse in finding materials.
• Engaged customers with visually appealing merchandise displays.
• Upsold customers by recommending accessories and promotions to increase revenue.
• Identify opportunities for EGM to improve in customer relations and experience.
• Maintain an organized showroom, and make sure all displays are up to date and in order.
• Communicate with customers to gauge their demands and wishes for materials.
• Develop relationships with clients to ensure that we deliver a world-class experience.
• Develop an action plan to drive new client accounts and account growth within existing accounts.
• Responsible for daily participation in the general housekeeping of the showroom and office areas.

Administrative

• Input customer information, along with new orders.
• Set up appointments with incoming customers to maintain organization.
• Keep up to date on customer accounts and customers' orders.
• Confirm that orders are input into the system correctly, and that materials are available in the branch.
• Receive calls, and work within the system daily.

• Worked as commercial Real Estate agent with Marcus and Millichap commercial real estate company
• Capped in first four month of getting license
• Huge network in the Indian community at NJ and PA.
• Conducted market analysis and property valuations to properly advise clients on pricing strategies.
• Negotiated lease terms and conditions with tenants resulting in increased rental rates and lease renewals.
• Collaborated with attorneys and financial institutions to ensure smooth transaction processes.
• Generated leads through online and offline marketing efforts resulting in a 30% increase in client base.
• Provided exceptional customer service, resulting in a 95% customer satisfaction rating.
• Collaborated with mortgage brokers and inspectors to facilitate smooth closing processes

• Worked as a gas station and storage unit operator and Manager/ owner in Lehighton, PA to set up the successful business module for the employees to run smooth operations.

• Consultants & Contractor - headquarters at ANS Construction Ltd.is a real estate development and infrastructure construction company which undertake projects like highways & roads, industrial buildings, housing, institutional and sports complex
• IInd Opinion Limited as a sister company, under the chairmanship of Mr
• Mehinder Sharma, providing consultancy service to the leaders in the construction industries like Toyo engineering India LTD., Larsen & Toubro, Chambal Fertilizers and Chemicals limited

• Worked as Administrator/ operations manager outsourced for corporate office of (Mother Company of 16 Hotels), New Jersey , USA

• A renowned import house at Gurgaon, New Delhi; headquarters at 525, Seventh Avenue, Fashion Street, suite #514, New York, U.S.A

• An authentic deluxe Indian restaurant along the prestigious Sheikh Zayed Road, Dubai
• Jashan is a chain of restaurants based in London.

• The Hong Kong based airline, affiliated with Cambata Aviation Pvt
• Ltd., Indira Gandhi International Airport, New Delhi.

• The member of leading hotels of the world luxury hotel with 300 rooms situated in the heart of India’s capital.

• A deluxe five-star hotel offering a heightened level of luxury, dining, accommodations with more than 508 room and also the entertainment services.