Rajohna Moore
San Antonio,TX
Summary
With over 6 years of professional experience in enhancing customer experiences and improving order accuracy. I Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems. As a customer service representative I regularly receive direction from supervisor and escalate questions and issues to more senior employees. With my expertise, I seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environments.
Overview
9
9
years of professional experience
Work History
Restaurant Team Member
Chik-Fil-A
11.2023 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Passenger Service Assistant
Prospect Airport Services
07.2022 - 11.2023
- Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
- Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
- Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
- Participated in regular training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Assisted elderly passengers with boarding and deplaning, ensuring a smooth travel experience for all customers.
- Assisted passengers in navigating customs procedures smoothly and efficiently.
- Trained new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
Parts Sales Associate
AutoZone
01.2020 - 12.2022
- Coordinated with service department staff to ensure timely delivery of required parts for repairs or installations.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information
- Assisted customers in finding appropriate parts promptly.
Toddler Teacher
Total Community Action Inc.
12.2018 - 05.2019
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Established positive relationships with students and families.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Customer Service Representative
CVS Pharmacy
09.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Experience in resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers
Education
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School
New Orleans, LA05.2015
Skills
- Strong teamwork
- Customer interaction
- Cash handling expertise
- Verbal and written communication
- Guest experiences
- Upselling strategies
- Strong Work Ethic
- Exceptional customer service
- Order Management
- Performance Improvement
- Order Accuracy
- Cleaning and sanitizing
- Taking Orders
- Hospitality service expertise
Timeline
Restaurant Team Member
Chik-Fil-A
11.2023 - Current
Passenger Service Assistant
Prospect Airport Services
07.2022 - 11.2023
Parts Sales Associate
AutoZone
01.2020 - 12.2022
Toddler Teacher
Total Community Action Inc.
12.2018 - 05.2019
Customer Service Representative
CVS Pharmacy
09.2015 - 08.2018
High School Diploma -
Lord Beaconsfield Landry-Oliver Perry Walker High School
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