Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RAJON JEFFERSON

Summary

Self-motivated, dependable, and data-driven professional possessing extensive knowledge of IT roles paired with superior analytical skills. Offering three years of hands-on experience improving and maintaining information technology systems in a agile and educational I.T. environment. Polished in implementing hardware, developing new software and purchasing cost-effective technological equipment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Data Analytics Executive Intern

Spotlist Inc.
East Orange, NJ
08.2023 - 10.2023
  • Assisted in process improvement initiatives within data analytics group
  • Supported data-related projects by identifying user attributes, collecting data, perform data analysis, interpretation and data visualization.
  • Cleaned and preprocessed data to ensure accuracy and consistency for analysis purposes
  • Performed data mining on small to large data sets and exploratory data analysis to identify patterns, trends, and insights
  • Used the ETL process (Extract, Transform, Load) to transform and consolidate data from multiple sources
  • Demonstrated ability to create concise flowcharts and pie charts while using Tableau and Canva.

Business Technical Support Analyst II

UNIVERSITY OF CALIFORNIA, RIVERSIDE
Riverside, CA
06.2021 - Current
  • Provide a high level of technical support to students, staff, and faculty and has experience in desktop service including hardware and software installation, and diagnosis and repair
  • Work collaboratively with stakeholders (students, staff, faculty) and work directly with other ITS divisions to coordinate efforts and advocate for their customers on technical issues and projects including reimaging 400 department desktops.
  • Efficiently manage and perform the specification, installation, deployments, and maintenance of computer hardware and software in both managed and non-managed environments.
  • IT Administrator for School of Business Migration project
  • Assisted with developing policies and procedures related to technical support operations.
  • Coordinated with vendors using Oracle Financials to purchase new equipment, replacement parts or software packages when needed.

Information Technology Help Desk Support

KAISER PERMANENTE
Corona, CA
02.2021 - 06.2021
  • Reviewed requests for service throughout Covid vaccination sites to resolve IT difficulties, documenting and fielding tickets to improve problem resolution
  • Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions to maximize firm-wide productivity
  • Level 1 Phone support, handling minor triage issues with basic troubleshooting, and escalating all other issues to Level 2 and 3 support
  • Conducted hands-on technology training programs to assist use of newly implemented hardware and software.

Information Technology Support Intern

CITY OF WEST COVINA
West Covina, CA
02.2020 - 06.2020
  • Worked in active directory and helpdesk ticketing systems to ensure accurate asset management
  • Recorded complaints, product deficiencies, returned orders, and other customer documentation in the system
  • Assisted online users via live chat, web conference, and phone to resolve issues related to software and system use and access
  • Installed and verified the operation of software packages, based on user and departmental needs.

Education

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, COMPUTER INFORMATION SYSTEMS

California State Polytechnic University, Pomona
05.2021

Skills

  • Agile Methodology
  • Reporting Metrics
  • Data Pipelines
  • Hardware updates
  • Troubleshooting and Diagnostics
  • Java, MySQL, and SQL server proficient
  • Microsoft 365 Suite proficient
  • Active Directory proficient
  • Microsoft Azure & Microsoft Management Console

Certification

  • Accenture - Data Analytics and Visualization Job Simulation
  • Advanced Google Analytics
  • Google Looker Studio
  • Google Tag Manager Fundamentals
  • Google Cloud : Data Analytics and Big Query Learning Path
  • Learning Python

Timeline

Data Analytics Executive Intern

Spotlist Inc.
08.2023 - 10.2023

Business Technical Support Analyst II

UNIVERSITY OF CALIFORNIA, RIVERSIDE
06.2021 - Current

Information Technology Help Desk Support

KAISER PERMANENTE
02.2021 - 06.2021

Information Technology Support Intern

CITY OF WEST COVINA
02.2020 - 06.2020

BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION, COMPUTER INFORMATION SYSTEMS

California State Polytechnic University, Pomona

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RAJON JEFFERSON