Summary
Overview
Work History
Education
Skills
Certification
Timeline
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RaJonne Mitchell

RaJonne Mitchell

Austin,TX

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Manager

Vrbo
07.2022 - Current
  • Led consultations with property owners and managers to design and implement customized solutions, resulting in a 35% increase in product adoption among enterprise clients.
  • Developed and implemented strategic action plans, gaining owner buy-in to drive performance improvements and achieve a 21% YoY revenue increase across top client accounts.
  • Expanded portfolio by 8% in one year, generating $1.2M in new annual revenue through strategic account growth initiatives.
  • Managed and nurtured a portfolio of 300+ NORAM clients
  • Negotiated prices, terms of sales and service agreements.

Social Media Manager

Freelance
08.2019 - Current
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Launched a short-form video strategy on TikTok and Reels, generating 500K+ views and boosting follower growth by 3.5x within 3 months.
  • Increased Instagram followers by 45% and TikTok engagement by 105% in 8 months through data-driven content strategy and consistent community engagement.
  • Managed a 90-day rolling content calendar across 3 major platforms, increasing post consistency by 75% and reducing production bottlenecks.
  • Specialized in influencer consulting to drive business growth and sustain key industry relationships;

Service Coordinator

Dividend Finance
04.2021 - 05.2022
    • Onboarded new Operations and Maintenance partners, reducing average SLA response time by 35%, significantly improving service coverage and customer satisfaction..
    • Developed internal O&M team by sourcing and onboarding 12+ new partners, negotiating competitive pricing that reduced costs by 18%, and improving network efficiency, resulting in a 26% faster response time across service requests.
    • Implemented weekly meetings with various stakeholders to ensure successful project deliveries.
    • Maintained accurate records and full compliance with government regulations and agency guidelines.
    • Manage communication across multiple departments.

Project Coordinator

SunPower Corporation
08.2018 - 02.2021
    • Exceeded growth expectations by 2.9% in 2020, increasing the EBITDA by $39 million with the success of our storage deployment.
    • Drove down project timelines in northern California by 30% with successfully onboarding 9 new independent contractors in a year timeframe.
    • Worked closely with executives, engineering, marketing and sales team to define the scope of each project.
    • Managed a pipeline of over 200+ projects.
    • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.

Mental Health Technician

UHS
10.2017 - 10.2019
    • Monitored patient behaviors and documented conditions for 40+ patients daily, leading therapeutic and recreational activities that improved patient engagement by 20% and contributed to a 10% increase in overall well-being scores.
    • Admit and discharge patients, maintain close contact with them, and monitor vital signs such as heart rate and blood pressure.
    • Consult with doctors and other mental health professionals, often as part of a team that includes social workers and therapists.
    • Applied de-escalation and limit-setting techniques to promote patient cooperation.

Inside Sales Representative

Tape Solutions, Inc.
03.2017 - 05.2018
    • Surpassed monthly sales quota by 15% consistently for 9 months, achieving an increase in revenue of over $700K.
    • Improved customer retention by 18% by identifying upsell opportunities and maintaining regular follow-ups with key accounts.
    • Reduced average sales cycle from 45 days to 30 days by streamlining the sales process and effectively qualifying leads earlier.
    • Achieved a 90% customer satisfaction rate by providing personalized solutions, resolving concerns promptly, and following up on all client orders.
    • Drove new client acquisitions by utilizing sales techniques on outbound sales calls.

Education

Bachelor of Science - Business Administration and Management, General

University of Phoenix
Sacramento, CA
06-2014

Associate of Applied Science - Music

Sacramento City College
Sacramento, CA
05-2008

Skills

  • Campaign implementation
  • Market trend analysis
  • Needs analysis
  • Salesforce CRM expertise
  • Strategic account planning
  • Multi-task management
  • Conducting client consultations
  • Brand partnership development
  • Analytical problem-solving
  • Account performance analysis
  • High-impact proposal presentation
  • Key account management
  • Cross-functional collaboration
  • Sales pipeline management
  • Customer segmentation
  • Stakeholder engagement

Certification

  • Certified Six Sigma Yellow Belt, Advanced Innovation Group Pro Excellence (AIGPE™), April 2025
  • Certified Six Sigma White Belt, Advanced Innovation Group Pro Excellence (AIGPE™), Feb 2025

Timeline

Account Manager

Vrbo
07.2022 - Current

Service Coordinator

Dividend Finance
04.2021 - 05.2022

Social Media Manager

Freelance
08.2019 - Current

Project Coordinator

SunPower Corporation
08.2018 - 02.2021

Mental Health Technician

UHS
10.2017 - 10.2019

Inside Sales Representative

Tape Solutions, Inc.
03.2017 - 05.2018

Bachelor of Science - Business Administration and Management, General

University of Phoenix

Associate of Applied Science - Music

Sacramento City College

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RaJonne Mitchell