RAJSHREE BISSOON
Richmond Hill,N.Y
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my skills and past experiences in a way that is mutually beneficial to both my employer and myself and allow for future growth and advancement.
Overview
8
8
years of professional experience
Work History
Supervisor
Hospital For Special Surgery
05.2021 - 07.2023
- Supervised 20+ call center agents, responsible for scheduling and pre-arrival logistics for 140 Orthopedic physicians.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Established and maintained effective communication with staff and physicians to promote high quality patient care.
- Managed large amount of inbound and outbound calls and emails in a timely manner.
- Handled patients complaints, resolved issues, and adjusted policies to meet changing needs.
- Created workflow presentations using Visio.
- Monitored workflow to improve employee time management and increase productivity.
- Trained all new employees on Workflows, EPIC, Kyruus, Salesforce, Insurances, CCT and Avaya.
- Managed, developed and trained staff, established and monitored goals, conducted performance reviews.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Provided backup to representatives to step in to assist with various tasks whenever employee was absent or calls in queue.
- Ran daily/weekly quality review audit reports.
Coordinator
Hospital For Special Surgery
04.2019 - 05.2021
- Coordinate referrals for specialist consultations using Salesforce system to document all communications and needs of patient.
- Triage,counsel and refer patients to HSS physicians utilizing an automated referral system
- Maintain up to date knowledge about all insurance programs and MD participation.
- Maintain an understanding about HSS physicians and service lines.
- Provide an effective communication link between patient, specialist and partner organizations.
- Obtained patient medical records and insured accuracy of information entered into Epic.
- Entered data, generated reports, and produced tracking documents.
- Data entry and maintenance for all assigned patients; report and trend analysis. Department phone management.
- Developing trusting and supportive relationships with all assigned patients.
Registrar Receptionist
New York Presbyterian Queens
08.2015 - 04.2019
- Work for multi specialty office with 9 providers
- Specialties consist of Cardiology,Orthopedics Rheumatology,Pediatric
- Gastroenterology,Pulmonary,Urology
- Maintain a working knowledge of medical terminology exercised to record and interpret patients information
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Registered,Scheduled,Rescheduled patients
- Professionally and courteously verified appointment times with patients
- Verified patients eligibility and claims status with insurance agencies
- Greet and check-in patients, and collect personal, medical, and insurance information
- Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays
- Precisely completed appropriate claims paperwork, documentation and system entry
- Assisted in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms)
- Prepared patient charts, pre-admissions and consent forms as necessary
- Use EMR software(Athena & EclinicalWorks) to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic
- Scanned documentation and entered into the database
- Added new material to file records and created new records
- Scheduled procedures and test for patients.
Education
High School Diploma - undefined
John Adams High School
2006
Skills
- Medical Technology
- Professional phone etiquette
- Excellent communication skills
- Works well under pressure
- Social media knowledge
- Appointment setting
- Team building
- Advanced clerical knowledge
- Strong research skills
- Excellent time management
- Honest employee
Additional Information
Knowledge in Epic, Salesforce, Kyruus, CCT, Avaya and Visio and Microsoft programs.
Timeline
Supervisor
Hospital For Special Surgery
05.2021 - 07.2023
Coordinator
Hospital For Special Surgery
04.2019 - 05.2021
Registrar Receptionist
New York Presbyterian Queens
08.2015 - 04.2019
High School Diploma - undefined
John Adams High School
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