Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAJU HUSSAIN

Warren,MI

Summary

Resourceful Software Quality Assurance Engineer with handling complete review process. Expertly assists IT design, testing and maintenance to preserve application effectiveness. Offers detailed patch assessment and script automation to handle service delivery in rigorous always-on environments. Actively resolves technical complications during application QA testing. Also with more than 5 years of expertise in Customer Service and Application Support, Possess proficiency in computer hardware, software, and related peripherals, along with up-to-date knowledge in contemporary technologies related to networks and servers.

Overview

7
7
years of professional experience

Work History

Software Quality Assurance Engineer

Sun Communities, Inc.
08.2023 - Current
  • Developed comprehensive test plans and cases for web applications, iOS, and Android apps
  • Improved software quality by designing and implementing comprehensive test plans, identifying bugs, and suggesting improvements.
  • Collaborated with developers to ensure timely resolution of identified issues, enhancing overall product performance.
  • Reduced defect rates with thorough manual testing, ensuring all use cases were covered before deployment.
  • Boosted team efficiency through effective communication and collaboration during agile sprint planning sessions.
  • Identified potential risks early in the development cycle, allowing for proactive mitigation strategies to be implemented.
  • Optimized test case management through close collaboration with cross-functional teams, ensuring full coverage of requirements.
  • Supported successful product releases by performing regression testing on existing features after each update cycle.
  • Created detailed bug reports complete with reproduction steps, enabling swift resolution by developers.
  • Provided valuable feedback during design reviews, helping shape software solutions that met both functional requirements and user expectations.
  • Managed defect tracking systems effectively, prioritizing issues appropriately and ensuring timely resolution.

Network Support Technician

AT&T
10.2020 - 11.2022
  • Provide support of network attached devices such as computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart display, and sensors
  • Provide support of mobile and wireless devices to include smartphones, tablets, and hotspots
  • Enhanced network performance by troubleshooting and resolving hardware and software issues.
  • Optimized system stability by conducting routine maintenance tasks, such as updates and backups.
  • Update tickets following documentation templates and/or guidelines to ensure quality requirements are met
  • Provide daily, weekly, and monthly activity reports describing activities accomplished in a timely manner

IT Help Desk Technician

Wayne County Community College District
09.2016 - 05.2018
  • Provided direct customer service and technical support via phone, email, and online platforms
  • Conducted installations, upgrades, maintenance, and troubleshooting for hardware and software
  • Delivered comprehensive software support, including installation, troubleshooting, and application/browser upgrades
  • Produced various reports, including Daily Status Reports and Weekly Status Reports
  • Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
  • Increased system efficiency through the implementation of proactive maintenance measures and regular updates.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
  • Improved productivity within the company by providing comprehensive training on new software applications.
  • Optimized network performance through routine monitoring, troubleshooting, and infrastructure upgrades.
  • Managed hardware inventory, maintaining adequate stock levels to minimize disruptions due to equipment failure or shortages.

Education

Bachelor of Science - Information Technology

Walsh College of Accountancy And Business Administration
Troy, MI
09.2023

Associate of Applied Science - Computer Information System

Wayne County Community College District
Detroit, MI
05.2018

Skills

  • Programming: Java, JavaScript, SQL
  • Operating Systems: MacOS, Windows, Ubuntu, Kali Linux
  • Testing Tools: Selenium, TestNG, Maven
  • Databases: MySQL, SQL Server, MS Access
  • Version Control System: Git, GitHub
  • Microsoft Tools: O635 Suite
  • Excellent customer service skills with a strong emphasis on listening, verbal, and written communication
  • Proven ability to multitask effectively under pressure, with a keen attention to detail
  • Experience meeting project deadlines and a willingness to work off-hours when necessary
  • In-depth understanding of Software Development Life Cycle (SDLC) and Software Testing Lifecycle (STLC)
  • Proficient in identifying hardware and software requirements for client environment configuration
  • Strong knowledge of Agile and Waterfall methodologies
  • Capable of writing test cases using system requirement specifications and updating Requirement Traceability Matrix (RTM)
  • Proficient in creating databases using SQL and MySQL Server, as well as writing SQL queries and extracting data
  • Familiarity with smoke, integration, functional, regression, positive, and negative testing methodologies

Languages

Bengali
Native or Bilingual
English
Native or Bilingual

Timeline

Software Quality Assurance Engineer

Sun Communities, Inc.
08.2023 - Current

Network Support Technician

AT&T
10.2020 - 11.2022

IT Help Desk Technician

Wayne County Community College District
09.2016 - 05.2018

Bachelor of Science - Information Technology

Walsh College of Accountancy And Business Administration

Associate of Applied Science - Computer Information System

Wayne County Community College District

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RAJU HUSSAIN