Summary
Overview
Work History
Education
Skills
Timeline
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Rajveer Kaur

Summary

Detail-oriented and results-driven Automation Tester with one year of experience in designing, implementing, and executing automated test scripts. Proficient in various testing methodologies and tools, with a strong understanding of software development life cycle (SDLC) and Agile methodologies. Seeking to leverage skills and expertise to contribute effectively to a dynamic software development team.

Overview

5
5
years of professional experience

Work History

Quality Engineer

FDM
05.2022 - 10.2023
  • Utilized the technologies like SQL, Java, XML, Selenium and cucumber for automation testing
  • Assisted the release team with testing and created test coverage on bug fixes/new features, reflecting readiness to fulfill sales and service activities for customers
  • Developed an automated framework using Java and Selenium for manual test cases, demonstrating the ability to identify and make referrals to other business groups as needed
  • Logged bugs and tracked them using JIRA tickets, ensuring accurate processing of defects
  • Worked closely with senior automation testers to troubleshoot test failures and improve test coverage.

Contact center Advisor

DHL
07.2021 - 05.2022
  • Tracked ongoing shipments and provided appropriate advice to customers
  • Offered rates and quotes for shipments and advised customers on custom document requirements, demonstrating understanding of custom clearance process
  • Submitted business account requests and managed complaints and delay requests, ensuring completion of required activities to ensure customers' requests are accurately processed
  • Communicating with relevant facilities to inquire about the status of shipments and promptly updating customers regarding the progress of their requests.

Customer Service Representative

FedEx
11.2020 - 06.2021
  • Handled large number of inbound and outbound calls, addressing customer needs, complaints, and issues, essential for escalating complex or unresolved customer situations to managers when required
  • Managed a high volume of calls in a timely manner and processed duty and tax payments
  • Utilized software, databases, and tools effectively and sent requested documents to clients, maintaining confidentiality of customer and company information.

Assistant Manager

Domino's Pizza
10.2018 - 10.2020
  • Managed Inventory Control
  • Solved customer concerns and problems
  • Estimated sales and current inventory to order food supplies
  • Prepared sales and wastage reports and provided training to new employees.

Education

Post-Graduation Diploma - information technology solutions (Database)

Humber College
05.2018

Bachelor's degree - Computer Science And Programming

Rayat & Bahra College
05.2015

Skills

  • Java, C#, HTML, JavaScript, XML, CSS, testing and documentation
  • JIRA and Confluence
  • Windows, Linux, Android
  • PL/SQL, MySQL, Oracle, MS SQL Server
  • NetBeans, MS Office (Word, Excel, PowerPoint, Access), SQL Server Management Studio, Eclipse
  • Ability to troubleshoot hardware, software, and peripheral devices including printers, network issues, operating systems
  • HTML5, Java Script, XML
  • 1 year of experience in software automation testing, including integration and unit testing, debugging, and troubleshooting
  • Proficient in tools such as Cucumber, Selenium and PostMan
  • Worked on Test Driven Development and Behavior Driven Development
  • Experienced in Software Development Life Cycle using Agile methodologies and Object-oriented programming (OOPS) concepts
  • Keen to learn new technologies
  • Knowledge of creating automation test scripts and manual testing

Timeline

Quality Engineer

FDM
05.2022 - 10.2023

Contact center Advisor

DHL
07.2021 - 05.2022

Customer Service Representative

FedEx
11.2020 - 06.2021

Assistant Manager

Domino's Pizza
10.2018 - 10.2020

Post-Graduation Diploma - information technology solutions (Database)

Humber College

Bachelor's degree - Computer Science And Programming

Rayat & Bahra College

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Rajveer Kaur