Rajvir Pandal
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Assitant Manager
Mountain Mike's Pizza
Fresno
07.2023 - 12.2024
- Built lasting client relationships by organizing and planning sales events.
- Managed cash register operations and ensured accurate cash handling practices.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Resolved customer disputes in a timely manner while adhering to company policies.
- Assisted in training new cashiers on procedures and customer service standards.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Collaborated with team members to prepare food orders during peak hours.
- Monitored inventory levels and assisted in ordering supplies as needed.
Customer Service Representative
A One Towing
El Sobrante
11.2018 - 08.2020
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Supported sales team members to drive growth and development.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Collaborated with team members to improve service delivery processes.
Education
Bachelor of Science - Management, Business Economics & Public Health
University of California, Merced
Merced, CA12-2024
Hercules High School
Hercules, CA05-2020
Skills
- Team leadership
- Project management
- Business development
- Marketing
- Team motivation techniques
- Financial management
- Customer service and satisfaction
- Decision-making
- Time management
- Problem solving
- Communication skills
- Customer relationship management
Timeline
Assitant Manager
Mountain Mike's Pizza
07.2023 - 12.2024
Customer Service Representative
A One Towing
11.2018 - 08.2020
Bachelor of Science - Management, Business Economics & Public Health
University of California, Merced
Hercules High School