Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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RAJVIR SINGH

Corona,CA

Summary

Seasoned professional with a proven track record in enhancing client satisfaction and portfolio management at BMW Riverside. Excelled in team building and critical thinking, significantly improving customer service processes. Demonstrated expertise in financial services and account management, ensuring tailored solutions for diverse client needs.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Internet Client Advisor

BMW Riverside
Riverside, CA
10.2024 - Current
  • Provided customer service to clients, including answering questions and resolving issues.
  • Advised clients on product features and benefits best suited for their individual needs.
  • Processed payments accurately and efficiently according to established guidelines.
  • Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
  • Kept confidential client information properly protected and only used for official purposes.
  • Identified client needs and provided tailored solutions.
  • Expertly managed client portfolios to maximize returns and maintain risk tolerances.
  • Followed-up with clients regularly and implemented consultative techniques to stay on top of financial means and objectives.
  • Generated sales leads by attending industry events and networking opportunities.
  • Identified opportunities for improvement in customer service processes and procedures.
  • Implemented financial plans and insurance strategies specifically tailored to client's financial goals.
  • Resolved escalated customer inquiries in a timely manner while maintaining high levels of professionalism.
  • Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
  • Worked closely with senior management team members regarding client relations initiatives.
  • Developed relationships with clients through regular communication and follow-up.

Internet Sales Consultant

The Car Group Norm Reeves Hyundai
01.2023 - 10.2024
  • Promoted a positive atmosphere and went above and beyond to guarantee that each customer received an exceptional experience when purchasing a vehicle.
  • Carefully handled every transaction with the utmost attention.
  • I conducted a checklist to guide myself and follow each step with the utmost effort.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Motivated staff to perform at peak efficiency and quality.
  • I trained myself to gain product knowledge very quickly.
  • Verified that every customer was happy and gained referrals.
  • Coordinated with team members to boost sales.
  • Met, greeted, and encouraged feedback from customers, and used feedback to implement positive changes.
  • Led and directed team members on effective methods, operations, and procedures.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Prospected and developed existing leads through telephone, e-mail and postal mail to generate new customer opportunities.
  • Created and maintained a customer database to track online orders.
  • Tracked competitor websites for changes in product offerings, prices or other factors that could influence sales.

Manager

The Punjab Restaurant
11.2021 - 12.2022
  • Promoted a positive atmosphere, and went above and beyond to guarantee that each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies
  • Motivated staff to perform at peak efficiency and quality
  • Trained staff on proper cooking procedures, as well as safety regulations, and productivity strategies.
  • Verified that prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Purchased food, and cultivated strong vendor relationships.
  • Coordinated with the catering staff to deliver food services for special events and functions.
  • Met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
  • Led and directed team members on effective methods, operations, and procedures

Supervisor

Scorpion Outfitters
01.2019 - 11.2021
  • Listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Handled customer inquiries and suggestions courteously and professionally
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Helped customers complete purchases, locate items, and join reward programs
  • Maintained clean sales floor and straightened and faced merchandise
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Answered questions about store policies and addressed customer concerns
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
  • Balanced and organized cash register by handling cash, counting change, and storing coupons
  • Managed cash register after end of shift to balance and record accurate transactions
  • Trained and supervised new employees to use selling strategies and apply best practices
  • Managed efficient cash register operations

Education

Bachelor of Arts -

Cal State Long Beach
05.2026

High School Diploma -

Cerritos High School

Skills

  • Time management
  • Train employees
  • Operation Monitoring
  • Critical thinking
  • Active listening
  • Decision making
  • Excellent communication
  • Teambuilding
  • Client profile building
  • Account management
  • Portfolio management
  • Onboarding management
  • Financial services

Certification

  • Sales license

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Urdu
Native/ Bilingual

Timeline

Internet Client Advisor

BMW Riverside
10.2024 - Current

Internet Sales Consultant

The Car Group Norm Reeves Hyundai
01.2023 - 10.2024

Manager

The Punjab Restaurant
11.2021 - 12.2022

Supervisor

Scorpion Outfitters
01.2019 - 11.2021

Bachelor of Arts -

Cal State Long Beach

High School Diploma -

Cerritos High School

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RAJVIR SINGH