Rajwant Kaur
Burke,Virginia
Summary
Dynamic Customer Service Representative with extensive experience at ShyftOff, recognized for enhancing customer satisfaction through active listening and critical thinking. Proven ability to resolve conflicts and implement training processes, leading to improved team performance and loyalty. Proficient in payment processing and adept at building rapport with clients.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative-Remote
ShyftOff
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Implemented and developed customer service training processes.
Customer Service Representative-Remote
Omni Interactions
11.2021 - 08.2025
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Implemented quality assurance measures to enhance consistency in service standards across the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoting best practices in customer engagement and problem resolution.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative-Remote
NexRep
08.2022 - 04.2023
- Resolved customer inquiries through multi-channel communication, enhancing satisfaction and retention.
- Utilized CRM software to track and manage customer interactions, ensuring accurate record-keeping.
- Collaborated with team members to improve response times and streamline support processes.
- Led training sessions for new hires, fostering knowledge sharing and team development.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Met customer call guidelines for service levels, handle time and productivity.
- Cross-trained and provided backup support for organizational leadership.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
- Implemented and developed customer service training processes.
Customer-service
Ross Dress for Less
08.2013 - 03.2020
- Utilized exceptional customer service skills to satisfy all needs.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Implemented and developed customer service training processes.
- Conducted customer service training sessions for new team members.
- Assisted stock workers and customer service agents throughout shifts.
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Developed strong relationships with clients through exceptional customer service skills.
- Greeted customers warmly to provide exceptional customer service.
- Resolved customer service issues with timely and professional resolutions.
Education
Bachelor of Commerce -
IGNOU
Delhi, India03-2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Product knowledge
- Appointment scheduling
- Order processing
- Building rapport
- Product and service solutions
- Order fulfillment
- Store maintenance
- Retail store support
Languages
Hindi
Full Professional
Punjabi
Full Professional
Timeline
Customer Service Representative-Remote
ShyftOff
10.2024 - Current
Customer Service Representative-Remote
NexRep
08.2022 - 04.2023
Customer Service Representative-Remote
Omni Interactions
11.2021 - 08.2025
Customer-service
Ross Dress for Less
08.2013 - 03.2020
Bachelor of Commerce -
IGNOU