Rakael Mair
Emmett,ID
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
2
2
years of professional experience
Work History
Gov Customer Service
Pacific Source Insurance Agency
Boise, ID
04.2023 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Utilized problem solving techniques to address customer inquiries or complaints.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Performed data entry tasks in order to update patient accounts accurately.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Identified discrepancies between invoices and claims forms submitted by providers and corrected them accordingly.
Office Supervisor
Great Floors
09.2021 - 04.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached employees through day-to-day work and complex problems.
- Submitted installer labor payouts
Head Cashier Supervisor
Carls Cycle Sales
Boise, ID
2016 - 2021
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Monitored cashiers to ensure accuracy of transactions, compliance with procedures, and customer service standards.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Managed daily paperwork related to cash register operations including bank deposits.
- Resolved customer complaints promptly and professionally.
- Developed training plans for new cashiers; provided on-the-job training and coaching to improve performance.
Elderly Caregiver
Professional Care Services/Red Fox Home Care
Boise, ID
2015 - 2019
- Consulted with client care team to continually update care plans.
- Adhered to all applicable laws, regulations, policies, procedures and standards related to eldercare services.
- Tracked and reported clients' progress based on observations and conversations.
- Drove clients to doctors' appointments and social outings.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Improved patient outlook and daily living through compassionate care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Administered medications according to physician instructions.
Education
Associate Degree In Nursing - Medical Assisting
Stevens Henager College
Boise, ID05.2014
Capital High School
Boise, ID06.2010
Skills
- Organization and Planning
- De-Escalation Techniques
- Complaint Handling
- Quality Control
- Call Documentation
- Remote Office Availability
- Account Reconciliation
- Back Office Management
- Billing and Invoicing
- Staff Supervision
- Coaching and Training
- Accounts Payable and Accounts Receivable
- Human Resources
- Microsoft Office
- Administrative Oversight
- Biweekly Payroll Processing
- Scheduling
- Documentation and Reporting
- Data Confidentiality
- Client Safety and First Aid
- First Aid and Safety
- Meal Preparation
- Time Management
- Care Plan Assessment
- Dementia Care
- Knowledge of State Regulations
References
References available upon request.
Timeline
Gov Customer Service
Pacific Source Insurance Agency
04.2023 - Current
Office Supervisor
Great Floors
09.2021 - 04.2023
Head Cashier Supervisor
Carls Cycle Sales
2016 - 2021
Elderly Caregiver
Professional Care Services/Red Fox Home Care
2015 - 2019
Associate Degree In Nursing - Medical Assisting
Stevens Henager College
Capital High School
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