Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
CustomerServiceRepresentative

Rakea Green

Customer Service
Lenox

Summary

Customer Care Representative with notable background in customer service, demonstrating strong problem-solving and communication skills. Experienced in providing top-notch support to customers, resolving inquiries efficiently and maintaining high levels of satisfaction. Proven ability to make significant improvements in customer experience by applying proactive listening and empathy in interactions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Care Representative

Cigna (Remote)
08.2023 - 10.2024
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Assisting Prior Authorization individuals with status updates on the authorizations and statuses of the request
  • Excellent communication (both verbal and written), and problem-solving skills.
  • If medication is not covered, work with the caller to determine which medication can be covered, and assist with building prior authorizations for these medications.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.

Phlebotomist

Octapharma Plasama, Inc / OPI
Valdosta
06.2020 - 12.2022
  • Prepared specimens for transport to external laboratories.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Mentored newly hired medical personnel in phlebotomy techniques and protocols.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Followed all safety protocols when handling hazardous materials.
  • Collected specimen samples and transported to laboratory for processing.

Customer Service Representative

ELEAD1ONE (Remote)
05.2017 - 02.2018
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Oversaw warranty counseling process to manage expense controls.
  • Answered inbound calls, chats and emails to facilitate customer service.

Education

GED -

Moultrie Technical College
Tifton, GA
03-2009

Skills

  • Email correspondence
  • Call logging
  • Custom order management
  • Product knowledge
  • Adaptability and flexibility
  • Customer relations
  • Email communication
  • Relationship building
  • Quality assurance
  • Authorizations
  • Critical thinking
  • Professionalism and ethics
  • Quality assurance practices
  • Claim research
  • Benefit coverage
  • Complaint resolution
  • High-energy attitude
  • Data entry
  • Customer service

Certification

Certified Phlebotomy Technician

References

References available upon request.

Timeline

Customer Care Representative

Cigna (Remote)
08.2023 - 10.2024

Phlebotomist

Octapharma Plasama, Inc / OPI
06.2020 - 12.2022

Customer Service Representative

ELEAD1ONE (Remote)
05.2017 - 02.2018

GED -

Moultrie Technical College

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