Summary
Overview
Work History
Education
Skills
Timeline
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RAKEB B BERHANE

Stone Mountain,GA

Summary

Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.

Overview

4
4
years of professional experience

Work History

Server

Chicago Pizza
Snellville, Georgia
09.2024 - 01.2025
  • Responded to ad hoc cleaning duties at end of shift.
  • Checked food before serving it to customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Bar Server

Twin Peaks
Buckhead Atlanta, United States
05.2023 - 09.2024
  • Advised customers on proper wine and liquor pairings for different foods
  • Minimized complaints by keeping drinks full and delivering correct orders
  • Supported hostess, food delivery and bussing team members with diverse needs
  • Had to maintain good teamwork & leadership skills with my other sisters in uniform
  • Job requires that i keep up with customer reviews and liquor sales
  • Filled condiments and napkin containers during slack periods.
  • Ensured all guest checks were accurate before finalizing payment process.
  • Resolved customer complaints in a timely manner while remaining calm under pressure.
  • Trained new servers on proper procedures for taking orders, making drinks, and providing excellent customer service.
  • Processed payments using cash register accurately at the end of each transaction.
  • Maintained adequate levels of linens, trays, and silverware items for customers and performed washing and sanitation.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Handled inventory of beverage supplies, rotating products based on shipments, ordering more supplies and keeping detailed records.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked on dining area to identify immediate needs and reset tables between guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted with setting up bar area prior to opening shift.
  • Utilized Point Of Sale system to accurately record all transactions.
  • Completed routine maintenance and repair.

Cocktail Server

3 Dollar Cafe
Tucker, Georgia
06.2021 - 12.2022
  • Managed multiple tables simultaneously while maintaining high-quality service.
  • Prepared both alcoholic and non-alcoholic beverages for patrons.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Cleared tables quickly after guests departed.
  • Stocked service areas with supplies during slow periods.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Responded to ad hoc cleaning duties at end of shift.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Participated in team meetings and training sessions to improve service and sales skills.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Greeted guests and provided menus.
  • Maintained accurate cash handling practices while efficiently serving customers.

Server

California Pizza Kitchen
Peachtree Corners, Georgia
07.2021 - 03.2022
  • Restocked service stations to maximize availability
  • Adhered to state liquor regulations to serve alcohol safely
  • Entered orders into computer system to coordinate with kitchen staff
  • Memorized menu additions, changes and limited offerings
  • Informed customers of ingredients and allergens to support sensible menu choices
  • Supported bussers with table-cleaning during high-volume shifts
  • Communicated professionally with customers, colleagues and supervisors
  • Took accurate notes detailing customer orders
  • Trained new servers in company policies, guest service standards and best practices
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Recognized by management for providing exceptional customer service.

Education

Psychology

Gwinnett Technical College
Lawrenceville, GA
05-2024

Skills

  • Point of sale system
  • Order management
  • Cleaning and sanitizing
  • Beverage preparation
  • Hospitality and accommodation
  • Client communication
  • Team collaboration
  • Conflict resolution
  • Time management
  • Customer service
  • Training facilitation
  • Table bussing
  • Point of sale (POS) system operations
  • Food and beverage pairings
  • Menu design
  • Customer feedback management
  • Table setting knowledge
  • Bill computation
  • Special dietary requirements
  • Food safety

Timeline

Server

Chicago Pizza
09.2024 - 01.2025

Bar Server

Twin Peaks
05.2023 - 09.2024

Server

California Pizza Kitchen
07.2021 - 03.2022

Cocktail Server

3 Dollar Cafe
06.2021 - 12.2022

Psychology

Gwinnett Technical College

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RAKEB B BERHANE