Rakeem Ifill
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative and motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Home Cleaner
Homeaglow
Brooklyn, NY
01.2024 - Current
- Swept, mopped, and vacuumed floors in residential homes.
- Dusted furniture, shelves, and baseboards.
- Cleaned bathrooms including toilets, showers and tubs, mirrors, and sinks.
- Sanitized kitchen surfaces such as countertops, tables, and appliances.
- Washed windows inside and outside of the home.
- Emptied trash cans and replaced liners.
- Organized closets and drawers per customer requests.
- Maintained a safe working environment by using proper cleaning products according to instructions.
- Provided quality service that meets or exceeds customer expectations.
- Gathered necessary supplies for each job prior to arriving at the home.
- Checked areas for damages prior to commencing work.
- Followed safety procedures when handling hazardous materials.
- Disinfected all high-touch areas including doorknobs, light switches, counters.
Customer Service Representative
New York State Department of Motor Vehicles
Coxsackie, NY
09.2017 - 10.2019
- Answered customer inquiries and provided accurate information regarding services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
Education
High School Diploma -
Urbann Science Academy
West Roxbury, MA06-2013
Skills
- Call Management
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- High-energy attitude
- Reading Comprehension
- Microsoft Excel
- Team Development
- Call Center Operations
- Microsoft Office expertise
Languages
English
Full Professional
Timeline
Home Cleaner
Homeaglow
01.2024 - Current
Customer Service Representative
New York State Department of Motor Vehicles
09.2017 - 10.2019
High School Diploma -
Urbann Science Academy