Rakeem Smith
Citrus Heights,CA
Summary
Experienced customer service professional with focus on team collaboration and achieving results. Skilled in conflict resolution, effective communication, and problem-solving. Reliable and adaptable with strong commitment to exceeding customer expectations and driving team success. Prepared to make significant impact in any position that I fill. I plan to use The skills I have acquired over the years of hard work to transition into the healthcare industry. I am
Experienced with venipuncture techniques and patient interaction in clinical settings. I Utilize meticulous attention to detail and thorough understanding of safety protocols to ensure accurate specimen collection. Track record of maintaining patient comfort and fostering calm environment during procedures..
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manufacturing Operations Manager
Pure Global Inc.
08.2020 - 08.2024
- Collaborated with cross-functional teams to identify opportunities for process improvements and cost reductions.
- Fostered an atmosphere of accountability across all staff levels by consistently emphasizing individual responsibility for quality workmanship outcomes.
- Monitored production schedules closely, facilitating rapid responses to changes in demand or market conditions.
- Managed a diverse team of employees, providing guidance, support, and professional development opportunities.
- Addressed complex issues head-on via maintaining a solutions-oriented mindset and leveraging expert problem-solving skills to achieve optimal resolutions for all parties involved.
- Reduced operating costs by optimizing resource allocation and implementing cost-effective strategies.
- Contributed to long-term strategic planning initiatives that supported business growth objectives within the manufacturing department.
- Led the implementation of new technologies within the manufacturing process, improving overall productivity levels while reducing waste generation rates.
- Maintained open lines of communication with all departments, promoting a collaborative work environment focused on achieving company objectives.
- Enhanced product quality through regular monitoring, evaluations, and adjustments to manufacturing protocols.
- Developed strong relationships with suppliers, ensuring timely deliveries of materials at competitive prices.
- Implemented safety protocols in the workplace to maintain employee well-being and reduce accidents or injuries.
- Conducted regular audits of equipment maintenance schedules to ensure optimal functionality and minimal downtime.
- Oversaw inventory control systems to optimize supply chain management and minimize stock discrepancies.
- Supervised production team, keeping production schedules on track to meet tight deadlines.
- Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
Rideshare Driver
Lyft
04.2017 - 03.2020
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Responded to passenger concerns and complaints politely and professionally.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Adhered to all safety regulations and traffic laws while driving.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
Delivery Driver
Mothership Enterprise
06.2018 - 02.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Quality Control Inspector
Cooperative Agricultural Support Services
03.2014 - 03.2015
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Kept a Routine and Timely Work flow.
- Problem solving During Emergency situations
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
Sales/Customer Service Manager
Truffle Gateau
08.2009 - 01.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
Education
Certificate - Certified Phlebotomy Technician
Abrams College
Modesto04-2024
Associate of Arts - Audio Engineering
American River College
Sacramento, CA10-2010
Music
Oakmont High School
Roseville, CA06-2007
Skills
- Material requirements planning
- Operational excellence
- Health and safety compliance
- Operations management
- Schedule management
- Excellent navigation
- Customer service
- Customer engagement
- Safe driving
- Route planning
- Time management
- Emergency response
- Strategic thinker
- Safety protocols
Certification
- Certified Phlebotomist #1223472 - 2025
- Licensed Phlebotomist - 2025-
Languages
English
Native or Bilingual
Timeline
Manufacturing Operations Manager
Pure Global Inc.
08.2020 - 08.2024
Delivery Driver
Mothership Enterprise
06.2018 - 02.2020
Rideshare Driver
Lyft
04.2017 - 03.2020
Quality Control Inspector
Cooperative Agricultural Support Services
03.2014 - 03.2015
Sales/Customer Service Manager
Truffle Gateau
08.2009 - 01.2015
Certificate - Certified Phlebotomy Technician
Abrams College
Associate of Arts - Audio Engineering
American River College
Music
Oakmont High School
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