Rakeerah Lanier
Philadelphia,PA
Summary
Meticulous Healthcare professional with years of experience providing comprehensive support and care to staff and patients. Committed to increasing treatment knowledge through hands-on learning for professional development. Skillful in solving complex problems and staying calm in emergency situations. Expertise in behavioral health and mental health patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Staff Assistant
Resources for Human Development
Philadelphia, USA
09.2023 - Current
- Onboarding and Training
- Managing computer systems and databases
- Background Checks
- FMLA/LOA Tracking
- Implement electronic filing systems, label and filing physical documents
- Submit all personal information, pay upgrades, demotions, unit transfers, etc
- Effectively communicate and collaborate with other members of staff with a common goal of completing tasks and goals
Staff Assistant, Technical Operations
American Airlines
Philadelphia, USA
12.2022 - 08.2023
- Scheduling/Training
- FMLA Tracking
- Responsible for overtime processing
- Proficient in Microsoft Office
- Professional working manner
- Administrative support for employees and team members
- Able to uphold yourself in a fast-paced environment with the ability to meet deadlines
Medical Assistant/Medical Receptionist
My Doc Urgent Care
Philadelphia, USA
12.2018 - 12.2022
- Insurance verification in navinet and emr systems
- Administer covid testing to patients by collecting samples through swab kit
- Manage multiple tasks and priorities
- Responsible for coordinating the daily administration of doctors, staff, visitors, and patients
- Schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility
- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help direct them for further information
The Mentor Network
New Jersey, USA
09.2016 - 10.2018
- Tracked therapeutic recovery progress goals, logging any variances or setbacks for potential treatment response
- Obtained and confirmed individual treatment plans for each resident, monitoring subsequent service provision to verify compliance
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Directed resident setback incident reports to appropriate treatment team personnel for remediation
- Aided residents in completing daily routines of care and activities
Patient Service Representative
Hahnemann University Hospital
02.2015 - 09.2016
- Company Overview: Internship
- Applying time management skills to adhere to daily schedule
- Verified patient medical history and insurance coverage, and address patient concerns to relay to physician
- Undertake approximately 100 incoming calls for appointments, questions, and concerns
- Synchronize communication between staff, family members and agencies, resolving complaints and concerns in a professional manner
- Internship
Education
Medical Assistant -
Harris School of Business
01.2017
Skills
- Microsoft Word
- Excel
- Power Point
- Crisis Intervention
- Case Management
- Patient Care
- Behavioral Health
- ADLs Assistance
- Documentation skills
- Clerical
- Data management
- Proficient in written and oral communication
- Multitasking abilities
- Medical terminology
- Customer Care Services
- HIPAA compliance
- EMR/EHR
Certification
Certified Nursing Assistance, 01/01/17
Timeline
Staff Assistant
Resources for Human Development
09.2023 - Current
Staff Assistant, Technical Operations
American Airlines
12.2022 - 08.2023
Medical Assistant/Medical Receptionist
My Doc Urgent Care
12.2018 - 12.2022
The Mentor Network
09.2016 - 10.2018
Patient Service Representative
Hahnemann University Hospital
02.2015 - 09.2016
Medical Assistant -
Harris School of Business
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