RAKEISHA GOODWIN
Columbia,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Excelled in call management and dispute resolution, boosting service quality. Demonstrated exceptional organizational skills and a commitment to information security, achieving significant improvements in efficiency and customer service delivery.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
10.2022 - Current
- Responded proactively and positively to rapid change.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Identified and resolved discrepancies and errors in customer accounts.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Picker Packer
US Foods
11.2021 - 04.2022
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Transported merchandise pallets to move in warehouse.
Picker Packer
Amazon
02.2021 - 09.2021
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Pulled orders quickly to maintain demanding productivity goals.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Labeled products, rotated stock and fronted merchandise for appealing display.
Dietary Aide
Wilson Senior Care
05.2017 - 11.2020
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
- Upheld efficiency of meal services by pre-setting tables before patients arrived.
- Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
GED -
W.R. Rogers
Columbia, SC02.2010
Skills
- Account updating
- Call Management
- Information Security
- Appointment Scheduling
- Data Entry
- Complaint Handling
- Dispute Resolution
- Call Center Operations
- Customer Service
- Warehousing functions
- Call center experience
- Payment Processing
Timeline
Customer Service Representative
Conduent Call Center
10.2022 - Current
Picker Packer
US Foods
11.2021 - 04.2022
Picker Packer
Amazon
02.2021 - 09.2021
Dietary Aide
Wilson Senior Care
05.2017 - 11.2020
GED -
W.R. Rogers
Similar Profiles
Jessica MalloyJessica Malloy
HBIC Medicaid Representative at Conduent Call CenterHBIC Medicaid Representative at Conduent Call Center
John KilleenJohn Killeen
Customer Service Representative at Conduent Call CenterCustomer Service Representative at Conduent Call Center
Fantasia PowellFantasia Powell
Collections Agent at Conduent Call CenterCollections Agent at Conduent Call Center