RAKELE SMITH
PEARLAND,US
Summary
Assistant Director with over 8 years of expertise in childcare and customer service, known for enhancing lesson plans and fostering positive parent-staff relationships. Demonstrates strong skills in classroom management, curriculum development, and relationship building, leading to improved student outcomes. Committed to leveraging extensive experience to drive educational innovation and community engagement. Skilled Scheduling Representative with background in coordinating and managing schedules for varied industries. Bring strength in collaboration, communication, and problem-solving to improve efficiency and productivity. Have demonstrated ability to adapt quickly to changes, ensuring all schedules are up-to-date and accurate, resulting in improved customer satisfaction ratings. Organized Scheduling Representative known for high productivity and efficient task completion. Specialized in time management, conflict resolution, and customer service, ensuring smooth operational flow. Excel in communication, adaptability, and problem-solving skills to manage schedules effectively and meet client needs with precision.
Overview
13
13
years of professional experience
Work History
Scheduling Representative
Ansafone Communications
Ocala, Florida
10.2025 - Current
- Managed appointment scheduling for diverse clients and services.
- Communicated effectively with customers to assess needs and provide support.
- Coordinated with physicians' offices regarding referral requests.
- Followed up with patients regarding upcoming appointments.
- Adjusted schedules as needed due to cancellations or delays.
- Processed patient referrals and insurance verifications.
TEEN PARENT SPECIALIST /GROUP HOME
Boysville
Converse, TX
09.2025 - Current
- Provided compassionate guidance to teen parents, fostering a nurturing environment that promotes personal growth and family stability.
- Guide teen parents to foster growth and family stability, enhancing parenting skills.
- Implement educational workshops, improving family dynamics and community support.
- Coordinate with social services, connecting families to essential resources.
ASSISTANT DIRECTOR/PRESCHOOL TEACHER
KinderCare Learning Companies
Royal Palm Beach, FL
03.2015 - 02.2025
- Oversaw daily operations to ensure compliance with educational standards and regulations.
- Coordinated staff training programs to enhance team performance and service delivery.
- Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.
- Assisted in developing strategic plans to meet organizational goals and objectives.
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
Boca Raton, FL
09.2012 - 04.2015
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
Education
DIPLOMA -
High School
Palm Beach, FLCHILD DEVELOPMENT ASSOCIATE CERTIFICATION -
CDA
Skills
- Customer Service
- Patient referrals
- Appointment scheduling
- Software proficiency
- Customer relationship management
- Service coordination
- Classroom Management
- Teaching
- Curriculum Development
- Relationship Building
Additional Information - Awards Acknowledgments
Detail-oriented and experienced Assistant Director with 8 years of experience in childcare, sales, and customer service. Proven track record in managing daily operations, developing curriculum plans, and fostering positive relationships with parents and staff. Guide teaching staff, enhancing lesson plans for improved student engagement. Lead team meetings, addressing challenges and updating policies effectively. Manage classroom activities, ensuring a safe, engaging learning environment. Organize parent-teacher conferences, fostering positive parent-staff relationships. Cultivated a collaborative environment by mentoring staff, leading to enhanced teaching strategies and improved student outcomes. Guide teen parents to foster growth and family stability, enhancing parenting skills. Implement educational workshops, improving family dynamics and community support. Coordinate with social services, connecting families to essential resources. Provided compassionate guidance to teen parents, fostering a nurturing environment that promotes personal growth and family stability.
Timeline
Scheduling Representative
Ansafone Communications
10.2025 - Current
TEEN PARENT SPECIALIST /GROUP HOME
Boysville
09.2025 - Current
ASSISTANT DIRECTOR/PRESCHOOL TEACHER
KinderCare Learning Companies
03.2015 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
Teleperformance
09.2012 - 04.2015
DIPLOMA -
High School
CHILD DEVELOPMENT ASSOCIATE CERTIFICATION -
CDA