RAKELLA BURRELL
Gulfport,MS
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and clinical coordination abilities can be utilized. Skilled in task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant with all safety and health standards and protocols.
Overview
10
10
years of professional experience
Work History
Clinical Coordinator
Medical Analysis Systems
10.2022 - Current
- Enhanced clinic efficiency by coordinating staff schedules, ensuring optimal coverage during peak hours.
- Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Improved patient satisfaction by streamlining the appointment scheduling process and implementing a user-friendly online booking system.
- Assisted with documenting clinic activities and updated medical records.
- Register and process patients using system Tebra.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Accepted cash payments, adjusted balances and submitted records to accounting.
Call Center Representative
Alorica
02.2020 - 10.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Certified Nursing Assistant
Aya Healthcare
04.2014 - 02.2020
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Education
CNA CERTIFICATE - Nursing Assistance
SAADS HEALTHCARE
Mobile, AL05.2014
High School Diploma -
Gulfport High School
Gulfport, MS05.2010
Skills
- Staff Scheduling
- Clinical Leadership
- Clinical Documentation
- Developing training programs
- Patient services management
- Patient confidentiality
- Infection Control
- Medical Records Management
- Mobility Assistance
- Electronic Charting
- Medical terminology knowledge
Timeline
Clinical Coordinator
Medical Analysis Systems
10.2022 - Current
Call Center Representative
Alorica
02.2020 - 10.2022
Certified Nursing Assistant
Aya Healthcare
04.2014 - 02.2020
CNA CERTIFICATE - Nursing Assistance
SAADS HEALTHCARE
High School Diploma -
Gulfport High School
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