Rakesh Gumber
Senior Engineering Manager
Bengaluru,India
Summary
Results driven Senior Engineering Manager with 21+ years in Industry with last 12+ years in increasing leadership responsibilities solving customer and enterprise problems through commercially viable software products and solutions that are highly scalable, available, resilient, secure with low latency and of highest quality.
Expert in digital transformation, legacy modernization, Customer centric development (B2B & B2C), EAI, SaaS Integrations & Commercial Off the shelf (COTS) implementations with a focus on P&C Insurance Industry for US, Canada, APAC, Europe & UK.
Experience includes development & maintenance of enterprise scale web based distributed systems for Healthcare, Digital Advertisement, Retail and e-Learning platforms.
Well versed in setting up high performance teams, large scale transition of technology functions, increasing global delivery accountability, maturity, quality & value, defining and executing on product/technology/platform roadmaps, removing delivery roadblocks, fostering an atmosphere of continuous learning, improvement & innovation by serving as a coach & mentor with a focus on career development of people.
Thought leader, skilled Influencer and a confident communicator with both Senior Leadership (C level) as well as technical / functional audiences like Product Managers, Architects, Delivery Managers, PMO, Vendor Partners for achieving desired outcomes in a fast paced, highly cross-functional, scaled agile development environment.
Overview
22
22
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
Work History
Senior Engineering Manager
Allstate Insurance
Bengaluru
06.2018 - Current
- The Organization is currently undergoing multi-year large scale transformation to become low cost (Auto) Insurer in US requiring transformation of majority of the products. As a part of the personal lines leadership group, I am responsible to align managed products/platform with the road-map, target state architecture, enterprise data strategy & meet the launch schedule, working in a highly cross functional product environment using Agile methodologies
- Key contributor for many critical enterprise programs - Customer Journeys, $1 billion Shelter-In-Place-Payback (Allstate was 1st Insurer in US to initiate this during pandemic), Drivewise & Milewise, Digital communications for multiple market facing units, third party SaaS product Integrations etc. that required alignment with other functional, engineering leaders, platform teams to plan, manage and coordinate for milestones
- Leading architecture roadmap, governance & quality of deliverables of USD 30M+ outsourcing engagement of Allstate Advisor Pro product for new lines of business and new product introductions using metrics driven systems engineering approach. Also identifying opportunities to better the KPIs through user trainings & adaption of the newer systems while darkening the older ones
- Global leader for Enterprise Application Integration horizontal, focusing to reduce the cost of ownership annually by >$3M by transforming 400+ Tibco BW on-premise services to Cloud Foundry using open source(Java Spring boot, Kafka, REST API and Microservices based architecture)
- Interviewed, hired, trained and mentored 200+ staff across diverse skills (Delivery Managers, Product Managers / Product Owners, Architect, PMO) by coaching, leading performance reviews and offering constructive feedback in matrix setup
- As a Geographical leader, overseeing multiple functions, each having multiple Scrum/ART teams for respective products, namely, Agency Solutions, Direct Sales Services & Marketing and Customer Experience Management Ecosystem and responsible for technology budgeting (P&L), cost management, GCC maturity & value preposition to parent Organization
- Innovation sponsor, change management champion, inspire committee member driving positive culture shift Globally
Delivery Manager
EY
Bengaluru
09.2015 - 06.2018
- Consulting and delivery leader for Professional Services within Insurance COE, successfully lead one of the largest global programs for Guidewire product implementation for a European Insurer from inception to delivery - deal size was 30M Euros involving 10+ global EY business entities & with the client
- The key outcomes achieved through modernization of entire back-office operations (namely PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Data Migration, Agent portal & BI-Datahub) was improved time to market for new product introductions, reduced claims leakage and high-risk claims, multichannel capabilities, increased throughput efficiency for Policy and Claims lifecycle
- Setup and expanded niche product skill capability and delivery maturity in multiple locations in India and Poland
Delivery Manager
ANZ
Bengaluru
08.2014 - 09.2015
- Delivery head for Cross Wealth (Superannuation’s & Pensions) and Insurance portfolio that included Smart Choice Super & retirement products as well as Life & Non-Life Insurance offerings for Australia & New Zealand market
- Successfully lead multiple simultaneous Compliance and BAU programs & projects in Agile scrum setup that had average yearly spend of AUD 12M+
- Established India as hub for critical projects and niche skills in wealth management space
- Onboarded and rationalized vendors to accelerate skill ramp up and improve turnaround time for project resourcing needs for flex capacity with focus on Enterprise Application Integration
- Integrated best practices to improve delivery quality, Agile maturity, CICD, DevOps and secure development practices
Consultant Project Manager & Associate Consultant
CGI
Bengaluru
01.2007 - 08.2014
- Instrumental in consulting, presales support for new & renewal opportunity for BFSI business unit
- Set up & matured delivery teams for multiple client engagements for US and Canada
- Lead custom implementations, maintenance and modernization of in-house products in P&C Insurance for Canada and US markets that were used by 12+ carriers
- Managed fixed cost engagement for data transformation of group life insurance claims to FINEOS product for US based health insurance major in record time
Techical Project Manager
GE Healthcare
Bengaluru
07.2005 - 12.2006
- Lead large scale transition and setup of delivery operations in India for company's prestigious Sales workbench program that had yearly spend of 100M USD and built over CPQ platform
- Responsible for product development / engineering activities with focus on Java based backend product rules & pricing configurations involving multi-location global teams and vendors in Integrated Program environment
Senior Member of Technical Staff
HCL Technologies
Noida, Iowa, Minneapolis
10.2002 - 07.2005
- Played multiple roles working as technical lead, designer, Onsite coordinator, system analyst and senior engineer for e-Learning / EdTech products for publishing giant in US
- Implemented process improvements to smooth development cycle, improve deliverable quality and increase collaboration between onshore client teams and offshore
- Managed customers' expectations of support and technology to ensure positive experience with initial outsourcing engagement while spending majority of tenure in direct client interfacing assignments at Minneapolis and Iowa
Senior Software Engineer
Cybage Software
Pune
05.2000 - 10.2002
- Team Lead & Module Lead for development of digital advertisement (Ad serving platform) for New York based client that was later acquired by Google. Ensured high degree of client satisfaction by meeting high quality and timely delivery milestones
- Developed shopping cart module that was part of E-Commerce, Retail (B2C portal) platform developed for US based customer
- Developed load test framework for customized server (for Peer to peer networking / content sharing) and traveled to San Francisco for successful deployment and testing in production prior to market release
Education
Post Graduate Diploma - Advance Computing
Centre For Development of Advanced Computing
Nagpur, MH 01.1999 - 06.1999
Bachelor of Science - Engineering
Punjabi University
Bathinda, PB 05.1993 - 06.1997
Skills
Business Unit Head
P&L, Financials, Budgeting
Strategy and Consulting
Digital Transformation
Product Development, Software Development
Engineering Management, Program Management
Professional Services
Agile Methodologies
SaaS Integration
Customer Journeys
CI/CD DevOps DevSecOps
Systems Engineering
Monitoring and Observability
Capacity Planning & Performance Engineering
Cloud Migration
SAFe Scrum TDD Kanban ART
Enterprise Architecture
Vendor Sourcing and Governance
Quality Assurance
Delivery Risk Mitigation
Java J2EE JSP Servlets
Spring Spring Boot Struts MVC
REST API, Webservices
Kafka, Redis, Amazon Kinesis, Tibco EMS
Microservices, Microfrontend
Oracle, SQL Server, MySQL
NoSQL, MongoDB, ElasticSearch, DynamoDB, Cassandra
Docker, Kubernetes, K8s
Jenkins, Maven, SonarQube
Eclipse, IntelliJ
Websphere, Weblogic, JRun, Tomcat
GitHub, Bitbucket, CVS, SVN
Amazon Web Services (AWS), Cloud Foundry
P&C Insurance, Insurtech, Life Insurance, Guidewire, FINEOS
ECommerce, Retail
Ad Serving, Digital Advertisement
Wealth Management, BFSI, Fintech
Heathcare Sales, CPQ
Leadership, Problem Solving, Customer Focus, Decision Making
Analytical and Critical Thinking
Organization and Time Management
Persuasive Communication, Collaboration
Team Building, Training and Mentoring
Accomplishments
- Setting up delivery operations & maturing them for multiple GCC's (Global Capability Center's) in India and outside
- Large scale transition management for IP retention and insourcing
- High Business KPI impacts & value adds in recent roles. e.g..Increased new business quotes through Agency channel by 30%. I achieved this through solutioning use cases in 3 different products for faster onboarding of new Agencies, addressing Omni-channel experience gaps through Journey map implementations & through virtual assist capability for Agencies to help them focus more on sales or new business
- Excellent focus on Cost of ownership, execution with 25% YoY savings in managed portfolios
- Productized system engineering at enterprise scale for mitigating delivery quality risks for large scale/complex in-house and vendor governance initiatives
- Led MVP for customer journey for low cost auto offerings that set the tone for large scale transformation Org wide
Certification
Scrum Master, scrum.org
Quote
Leadership and learning are indispensable to each other
John F. Kennedy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Engineering Manager
Allstate Insurance
06.2018 - Current
Delivery Manager
EY
09.2015 - 06.2018
Delivery Manager
ANZ
08.2014 - 09.2015
Consultant Project Manager & Associate Consultant
CGI
01.2007 - 08.2014
Techical Project Manager
GE Healthcare
07.2005 - 12.2006
Senior Member of Technical Staff
HCL Technologies
10.2002 - 07.2005
Senior Software Engineer
Cybage Software
05.2000 - 10.2002
Post Graduate Diploma - Advance Computing
Centre For Development of Advanced Computing
01.1999 - 06.1999
Bachelor of Science - Engineering
Punjabi University
05.1993 - 06.1997