Rakesh Jain

Experienced Business Analyst with over 12 years of expertise in payment systems and financial services. Proven track record in analyzing business processes, identifying opportunities for improvement, and implementing solutions that enhance efficiency and profitability. I specialize in cross-border payments, real-time payment systems, and ISO 20022 message formats with strong skills in gathering and translating complex business requirements into actionable technical solutions. Adept at managing end-to-end payment solutions for prominent financial institutions across South Africa and other regions.

• Engaging with external & internal clients and major stakeholders daily and sharing the progress
• Creating Business Requirement Document and specifications, documenting them as user stories.
• Gather techno-functional requirements from client and convert them into technical requirements to be used by Dev/ QA team to support the end-to-end design process.
• Creation of Task, Story, Change request, and business requirement, user stories in Jira/ Azure and burndown charts.
• Well versed with documentation using excel/ Jira for EOD reports, Daily/Weekly/Monthly status report, Defect reports and sharing them to stakeholders on interim intervals.
• Analyze current processes to identify inefficiencies and propose technological solutions for optimization.
• Assists in defining the Minimum Viable Product (MVP) and takes responsibility for delivering MVP, releases, and user stories aligned with the product delivery roadmap.
• Manages the product backlog by prioritizing items and ensuring it remains up to date. Facilitates regular meetings with the product team to review and refine the backlog.

• Awarded for exceptional performance and delivery in payments projects for Nedbank and ABSA.
• Successfully led ISO 20022 migration projects, ensuring compliance and improving payment processing efficiency.
• Trained and mentored new team members, fostering a collaborative and high-performance environment.