Rakesh Jain
Sunnyvale,United States
Summary
With 9+ years of production support experience, including 3 years in fast-paced investment banking, I offer a wealth of knowledge and expertise. DevOps experience has provided with a deep understanding of the technical aspects of the role. Excited to contribute as a key player, driving the success of the organization while continuously improving technical and behavioral skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Software Engineer
Societe Generale Global Solution Centre
03.2018 - 04.2021
- Responsible for handling all the production support requirements (Level L1/L2/L3) and addressing end user's queries.
- Maintaining correct flow of daily/monthly accounting and inventory movements, assisting finance users in breaks reconciliation and data quality issues
- Monitoring Infra performance, managing Global inventory data-warehouse, coordinating crisis calls, sending outages notifications
- Supported BCP and DR activities, working with development team to fix bugs, ensuring knowledge management, preparing reports, ensuring quality and agility in deliverables
- Created process flows, deployment and release management
- Performed Analysis and debugging of SQL/Informatica workflows.
- Hands on experience in AWS services EC2, IAM, CodePipeline and CodeStar, SNS, S3 bucket
Senior Information Technology Support Engineer
Infosys
02.2012 - 08.2017
- Performed CI/CD Deployments using Jenkins and integrating with GitHub, Code Commit, maven and tomcat to schedule the builds
- Understanding of Jenkins build-pipeline (sequence and parallel jobs) to achieve Continuous Delivery and Continuous Deployment
- Responsible for managing Jenkins distribution of jobs in the cloud and Artifacts management using scheduling technique
- Monitoring system health, performing corrective measures on failures, operation support on production releases, management of infrastructure health, resolution of user incidents.
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
Education
Bachelor of Science - Computer Science
Mangalore University
Mangalore. INDIA07.2010
Skills
- Linux
- Oracle SQL Developer
- Autosys
- Informatica PowerCenter
- Splunk
- ServiceNow
- GitHub
- Jenkins
- SaltStack
- Ansible
- Docker
- Kubernetes
Accomplishments
Automated system health alerts using Shell script which increased production utilization and reduced Major Incidents.
Certification
IT Information Library Foundations Certification (ITIL), Societe Generale Global Solution Centre, 07/01/19, 06/30/21
Additional Information
Certified Training on DevOps and the professional learning summary
- Ansible - Playbook creation and automation using Cronjob
-Automated Deployment and reduced installation time using Ansible playbook and push configuration
- Chef - Generate cookbook and write recipes, running cookbook on clients
- Docker- Experience in Container Orchestration tool 'Docker Swarm' and Kubernetes
- Docker file creation, Docker network, Docker volume and Docker compose
Languages
English
Full Professional
Timeline
Software Engineer
Societe Generale Global Solution Centre
03.2018 - 04.2021
Senior Information Technology Support Engineer
Infosys
02.2012 - 08.2017
Bachelor of Science - Computer Science
Mangalore University
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