Rakesh Kumar Agrawal
Lincolnshire
Summary
Strategic Enterprise Architect and senior technology leader with 19 years of experience in designing and modernizing large-scale platforms in insurance and financial services. Specializes in cloud-native architecture and AI-driven transformation. Led engineering teams to improve production reliability while transitioning legacy systems to automated, cloud-optimized environments. Implemented governance frameworks and reliability practices that enhance uptime and accelerate delivery across global organizations.
Overview
20
20
years of professional experience
Work History
Senior Consultant
Atos
06.2021 - Current
- Senior cloud and platform engineering leader supporting enterprise systems for American Family Insurance, ensuring stability and scalability of mission-critical platforms.
- Drove reliability engineering practices emphasizing automation, monitoring, and continuous improvement to fortify system reliability.
- Led enterprise incident management and root cause analysis (RCA) initiatives to enhance production stability and operational resilience.
- Design observability workflows and KPI monitoring dashboards enabling proactive system health management.
- Partner with enterprise architecture and DevOps teams to assess deployment risks and ensure reliable production releases.
- Implemented automation solutions using Unix scripting and SQL, streamlining operational processes and expediting issue resolution.
- Support AWS cloud environments utilizing EC2, S3, Redshift, Glue, and DynamoDB.
- Impact: Strengthened reliability of enterprise platforms supporting core insurance operations and customer services.
Infrastructure Development Specialist
Cognizant
08.2011 - 06.2021
- Architected and supported scalable AWS platforms enabling enterprise cloud adoption.
- Led DevOps and CI/CD modernization using Docker, ECS, and EKS, improving deployment velocity and operational stability.
- Implemented observability ecosystems using Dynatrace, Splunk, ELK Stack, and Kibana, enabling proactive monitoring and incident response.
- Supported compliance and transaction integrity initiatives for EMV and tokenized payment systems at Discover Financial Services.
- Directed incident, problem, and change governance for mission-critical enterprise applications.
- Managed cross-functional collaboration among distributed engineering teams, facilitating effective communication and project alignment.
- Delivered enterprise architecture and cloud modernization solutions, enhancing production reliability for healthcare, banking, retail, and global payments organizations.
- Supported operational excellence initiatives for Temenos T24 banking and large-scale batch platforms.
- Impact: Enabled modernization and reliability improvements across financial technology systems critical to secure digital commerce.
Operations Lead Specialist
IBM
03.2008 - 07.2011
- Managed production releases and UAT readiness, ensuring compliance with SLA-driven service delivery standards.
- Enhanced operational stability of BSCS billing systems, effectively handling high transaction volumes.
- Delivered automation and monitoring enhancements across Unix and Oracle ecosystems.
- Supported Vodafone UK telecommunications billing and activation platforms for large subscriber environments, enhancing service reliability.
Application & Database Support Engineer (Early Career)
Websoft
Delhi
08.2006 - 10.2007
- Executed production troubleshooting and validation for Oracle and MS SQL systems, resolving issues to maintain data integrity.
- Ensured database and application reliability in financial environments, minimizing downtime and enhancing service availability.
- Facilitated BW-Java integrations using secure PGP encryption, ensuring data security and compliance during data transfers.
- Delivered technical assistance for database systems at various financial institutions.
Education
Bachelor of Technology - Electronics & Communications Engineering
Dr. A. P. J. Abdul Kalam Technical University
IndiaSkills
- Cloud architecture
- AWS
- EC2
- S3
- Redshift
- Glue
- DynamoDB
- DevOps & Automation
- CI/CD pipelines
- Infrastructure automation
- Docker
- ECS
- EKS
- Reliability engineering
- Monitoring systems
- Dynatrace
- Splunk
- ELK Stack
- Kibana
- Enterprise APM platforms
- Observability
- Incident management
- RCA frameworks
- SLA management
- High-availability systems
- Distributed systems
- Enterprise integration
- Scalable design
- Cloud modernization
- Operational Insights
- Systems Engineering
- Unix/Linux
- SQL
- Oracle
- MS SQL Server
- Scripting automation
- Scripting automation
Professional Impact Highlights
- 19+ years contributing to enterprise technology platforms across multiple regulated industries.
- Led reliability and modernization initiatives supporting mission-critical digital infrastructure.
- Enabled cloud adoption and DevOps transformation across large enterprise environments.
- Improved operational resilience through observability and automation frameworks.
- Applied AI and data science knowledge toward next-generation enterprise automation.
- Mentored engineers and promoted scalable architecture and reliability practices across organizations.
Professional Focus Future Direction
- AI-enabled enterprise platforms
- Intelligent observability and predictive operations
- Cloud-native architecture modernization
- Reliability engineering for critical digital infrastructure
- Scalable enterprise automation systems
Personal Information
Title: Enterprise Architect | Cloud & AI Platform Engineering Leader
Certifications Advanced Professional Development
- IEEE Professional Software Developer Certification (2025)
- Professional Certificate — Large Language Model Operations (Duke University)
- Intro to Artificial Intelligence — University of Maryland
- Digital Transformation with Google Cloud
- Generative AI Program — Atos & Duke University
- Generative AI Fundamentals — Databricks
- Project Management Professional (PMP) -PMI
- IBM Data Science Professional Certificate
- Google Cloud Certified Site Reliability Engineering Practitioner
- Certified Scrum Master
- AWS Certified Solutions Architect – Associate
Technical Leadership Expertise
- Cloud & Platform Architecture: AWS (EC2, S3, Redshift, Glue, DynamoDB), distributed systems, enterprise integration, scalable platform design, cloud modernization.
- Reliability Engineering & Operations: Incident governance, RCA frameworks, observability engineering, SLA management, high-availability systems.
- DevOps & Automation: Docker, ECS, EKS, CI/CD pipelines, infrastructure automation, release governance.
- Observability & Monitoring: Dynatrace, Splunk, ELK Stack, Kibana, enterprise APM platforms, proactive alerting systems.
- AI & Data Innovation: Machine learning foundations, intelligent automation, LLMOps, AI-driven operational analytics.
- Systems Engineering: Unix/Linux, SQL, Oracle, MS SQL Server, enterprise batch systems, scripting automation.
Publications & Thought Leadership
- Enterprise Digital Brain An AI-Augmented System for Knowledge Organization and Cognitive Productivity(https://doi.org/10.21227/fqs4-6385).
- Digital Brain for IT Operations and Observability: An AI-Augmented Cognitive Framework for Incident Intelligence(https://doi.org/10.21227/bfg1-w818).
- From Research to Clinical Impact: IEEE’s Role in the Biomedical Era(https://doi.org/10.21227/04e4-rc25).
- AI in Medical Diagnosis: A Glimpse into the Future of Intelligent Healthcare(https://doi.org/10.21227/d16v-s498)
- Enterprise AI–Driven Digital Transformation: A Framework-Based Approach for Large Enterprises(https://doi.org/10.21227/4yxx-6z49).
- Home Automation and E-10B Exchange & OCB: Techniques and MATLAB-Based Analysis(https://doi.org/10.21227/gw7t-pk89)
On Going Idea for IEEE Innovation
- Beyond Membership. Toward Professional Growth
- XELARION
- IEEE Global Engineering Risk Observatory (GERO
- From Research to Clinical Impact: IEEE’s Role in the Biomedical Era
Accomplishments
IEEE Senior Member - Recognized for sustained technical leadership in data management and AI systems
Timeline
Senior Consultant
Atos
06.2021 - Current
Infrastructure Development Specialist
Cognizant
08.2011 - 06.2021
Operations Lead Specialist
IBM
03.2008 - 07.2011
Application & Database Support Engineer (Early Career)
Websoft
08.2006 - 10.2007
Bachelor of Technology - Electronics & Communications Engineering
Dr. A. P. J. Abdul Kalam Technical University