RAKESH PATEL
Spring,TX
Summary
Motivated professional with experience in customer relations, sales and management. Excellent leadership and organizational skills with the ability to work well as an individual or as part of a team. Seeking a challenging position which will provide me with the opportunity to make a difference and to grow professionally. Very proficient in Microsoft Excel and Office,
Overview
21
21
years of professional experience
Work History
Front Desk Supervisor
Hilton Garden Inn
02.2024 - Current
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Manager
Hotel Royale
02.2020 - 10.2023
- Managing the front desk, Handling payroll and accounting, Maintaining property to make sure its up to date with city codes, Scheduling, Training, Inventory
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Manager
Comfort Suites
08.2019 - 01.2022
- Assisting guests with check in/check out, Payroll, Accounting, Reservations, Keeping the Hotel up to Choice standards, Making sure all stats in the Choice Advantage system are met, Customer Reviews (Goal to maintain a 5.0), Scheduling, Inventory Management
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Subway
09.2013 - 05.2019
- Handle all customers issues/ complaints, Make sure employees are performing daily tasks, Making sure all products are inspected properly, Taking care of all subway updates and making sure computer issues are handled, Making sure inventory is updated
Front desk manager/shuttle driver
Knights inn Hotel
11.2012 - 05.2014
- Driving guests around to area attractions and during game days, Handling front desk employees, making sure they are up to date on all hotel updates, making sure front desk employees are handling guests with correct customers service, Making sure hotel is up to date on compliance issues, Inspect guest rooms, Handle guest complaints
Trustee Services
First American
07.2012 - 10.2012
- Foreclosure Processor: Doing a 24hour pre sale review on a check list and making sure everything is correct before signing off and the house goes to sale, Reviewing BIDS from other clients and making sure they are the right amount from LPS to TMS program, Making sure the deed in trust has been recorded, Contacting the pub
- Company and making sure they received the BID before the house goes to sale, Foreclosure Claims Processor
Foreclosure Claims Processor
Chase
03.2011 - 12.2011
- Filing claims into a program called CMAX, Making sure all claims were filed by the due date, Working with investors such as fanniemae and Freddie mac, Analyze claims to make sure attorney had filed the proper documents, Doing receivables for Short sales and FHA loans, Filing FHA and Special forbearance loans in a program called FHA connect
Auto collections rep
Chrysler financial(CONTRACT)
08.2010 - 12.2010
- Customer service in a call center, helping clients to keep their vehicle and offer different programs, Making inbound and outbound calls to customers who are behind on car loans, Skip tracing to find the vehicle(411.com, references and neighbors and dealerships, Handled loans from 0 days past due to repo stage
Collections Supervisor
Home Depot
09.2008 - 09.2008
- Full service consumer account representative, maintaining relationships with existing customers, Working with customers advising and studying their individual needs and highlighting opportunities for assistance, Problem solving and dispute resolution by taking ownership of the situation, Member of the Manager Assistant Unit taking calls as a supervisor, Home Owner Assistant team identifying borrowers who needed help in order to keep their homes and exploring options, Creating loan modifications and processing payments, working with fanniemae and Freddie mac investors and processing documents for the loans, Working in credit card collections, handling accounts from Bucket 0 to Bucket 6, Assisting clients with account needs including taking payments and discussing payment programs, Home Depot account team collections, working as part of a specialized department, Becoming an 'expert' by continually striving for product knowledge and keeping current with changes in company policy and procedure
Bank Teller/Customer Service Representative
Bank of AmericaCollections
12.2007 - 05.2008
- Customer service and sales via telephone at call center, Discussing customers current credit situation in order to become a needs based advisor, Handle all forms of customer inquiry from payment dates to terms and conditions, Help customers with their credit cards who are behind and find a program to help them get back on their feet
Store Manager
Subway
11.2003 - 11.2007
- Running a fast-paced Subway Franchise restaurant in a high traffic area, Responsible for all aspects of day-to-day operations from scheduling and staff training to inventory par level management, Ensuring Franchise standards were maintained and exceeded, Maintained a clean and sanitary location to keep the restaurant in compliance with local health requirements, Purchasing of supplies on an as-needed basis, ensuring a minimum amount of food loss and maximum profitability, Cash handling including bank deposits, with amounts up to $10,000
Education
Mansfield High School
01.2002
Skills
- Customer Service
- Microsoft Word
- English
- Microsoft Outlook
- Customer service
- Computer skills
- Management
- Writing skills
- Front desk
- Sales
- Public relations
- Data entry
- Communication skills
- Microsoft Office
- Negotiation
- Microsoft Excel
- Typing
- Microsoft Access
- Organizational skills
- Software troubleshooting
- Medical administrative support
- Medical terminology
- Driving
- Guest relations
- Office management
- Hospitality
- Accounts payable
- Accounting
- Hotel experience
- Windows
- Supervising experience
- Word processing
- Document management systems
- Document management
Industry
Hospitality
Timeline
Front Desk Supervisor
Hilton Garden Inn
02.2024 - Current
Manager
Hotel Royale
02.2020 - 10.2023
Manager
Comfort Suites
08.2019 - 01.2022
Assistant Manager
Subway
09.2013 - 05.2019
Front desk manager/shuttle driver
Knights inn Hotel
11.2012 - 05.2014
Trustee Services
First American
07.2012 - 10.2012
Foreclosure Claims Processor
Chase
03.2011 - 12.2011
Auto collections rep
Chrysler financial(CONTRACT)
08.2010 - 12.2010
Collections Supervisor
Home Depot
09.2008 - 09.2008
Bank Teller/Customer Service Representative
Bank of AmericaCollections
12.2007 - 05.2008
Store Manager
Subway
11.2003 - 11.2007
Mansfield High School
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