Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAKESH PATEL

Greenville,SC

Summary

Logical Analyst polished in maintaining system processes, conducting requirement analysis, and defining configuration specifications. Reputable and hardworking professional with many years of hands-on experience developing and providing in-depth analysis of customer service offerings and performance metrics. Tech-savvy leader possessing solid SQL query writing skills coupled with deep knowledge of visualization tools and techniques.

Overview

27
27
years of professional experience

Work History

System Analyst

SanyaSoft Inc
Greenville, SC
02.2024 - Current
  • Provided technical support to production systems, including troubleshooting and resolving issues.
  • Created and maintained system documentation for production applications.
  • Analyzed system performance metrics and identified areas of improvement.
  • Developed solutions to improve system stability and performance in the production environment.
  • Investigated incidents reported by users regarding system availability or functionality issues in the production environment.
  • Documented root cause analysis findings after investigating incidents that occurred in a live environment.
  • Collaborated with development teams on bug fixes and other improvements for existing applications deployed in the production environment.

Asst. Store Manager

7-Eleven Inc.
Greenville, SC
04.2023 - 04.2024
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Coordinated with vendors to secure product availability at competitive prices.

Store Lead Manager

Raceway Gas Station
Greenville, SC
06.2009 - 08.2022
  • Responsible for managing store operations, including customer service and sales staff.
  • Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
  • Developed strategies to increase customer engagement and satisfaction levels.
  • Monitored inventory levels and conducted regular stock counts to ensure accuracy of records.

System Analyst

MetLife Inc.
Greenville, SC
08.2006 - 03.2009
  • Investigated and addressed system issues to enhance usability and improve functionality.
  • Organized system infrastructure documentation and operating procedures, strengthening controls, and enhancing overall performance.
  • Documented procedures and business processes, and shared information with appropriate stakeholders.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Evaluated and adopted new technologies to address changing industry needs.

Programmer Analyst

APN Software Services Inc.
Newark, CA
10.2005 - 08.2006
  • Directed software design and development to meet client needs for functionality and performance.
  • Worked closely with clients to establish specifications and system designs.
  • Documented program development and revisions to maintain records.
  • Updated documentation with project deviations to capture changes.
  • Performed regression and system-level testing to verify software quality prior to release.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Identified causes of issues within applications and determined which modifications needed to be made.
  • Enhanced interfaces between computer systems to
    improve information sharing.

Sr. Software Specialist

Patni Computer Systems
Mumbai, India
06.1997 - 09.2005
  • Coordinated deployments of new software, feature updates, and fixes.
  • Modified existing software to correct coding errors, upgrade interfaces, and improve overall performance.
  • Designed, developed, modified, and debugged programs.
  • Developed conversion and system implementation plans.
  • Maintained existing applications, designed, and delivered new applications.
  • Analyzed work to generate logic for new systems, procedures, and tests.
  • Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
  • Gathered requirements to determine necessary hardware configurations for planned software.
  • Supervised work of programmers, designers, and technicians; assigned tasks; and monitored performance against targets.
  • Conducted data modeling, performance, and integration testing.
  • Designed and implemented scalable applications for data extraction and analysis.

Education

Master of Science - Mathematics

The MS University of Baroda
Vadodara
04-1990

Associate of Science - Diploma of Computer Applications

The MS University of Baroda
Vadodara, India
03-1988

Bachelor of Science - Mathematics

The MS University of Baroda
Ardara, PA
06-1986

Skills

  • Technical Analysis
  • Tools customization
  • Data extraction
  • Project Documentation
  • Content Management Systems
  • Product Development
  • Project Management
  • Technical Writing
  • Software testing
  • System Design
  • Requirements Gathering

Timeline

System Analyst

SanyaSoft Inc
02.2024 - Current

Asst. Store Manager

7-Eleven Inc.
04.2023 - 04.2024

Store Lead Manager

Raceway Gas Station
06.2009 - 08.2022

System Analyst

MetLife Inc.
08.2006 - 03.2009

Programmer Analyst

APN Software Services Inc.
10.2005 - 08.2006

Sr. Software Specialist

Patni Computer Systems
06.1997 - 09.2005

Master of Science - Mathematics

The MS University of Baroda

Associate of Science - Diploma of Computer Applications

The MS University of Baroda

Bachelor of Science - Mathematics

The MS University of Baroda

Similar Profiles

CREATE PROFILE
RAKESH PATEL