RaKesha Mcneill
Waco,TX
Summary
Dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Team Player, Communicative customer service professional motivated to maintain customer satisfaction. Handling large amounts of inbound and outbound calls and satisfactory relationships with customers. Active listening and multitasking abilities, hardworking employee with customer service, and time management abilities. Devoted to giving every customer a positive and memorable experience. Oral and written communication, active listening and analytical problem-solving skills, understanding customer desires and providing customized solutions to build loyalty.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Anthony Mangement
01.2010 - 07.2024
- answering questions, suggesting solutions and resolving issues quickly.
- Made outbound calls to obtain account information.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Set up and activated customer accounts.
- Performed administrative tasks such as filing paperwork, updating databases and fax
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues
- Answered inbound calls, chats and emails to facilitate customer service.
- HIPPA Compliant
- Epic, Athena, Chart Path, Eclinical Works
- Inbound and Outbound referrals
Customer Service Representative
Texas Life Insurance
02.1999 - 01.2009
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and backed up other customer service managers.
- Educated customers about billing, payment processing and support policies and procedures credit card payments
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Assisted with onboarding new clients and securing paperwork completion.
Education
High School Diploma -
Waco High School
Waco, TX05-1995
Skills
- Complaint Resolution
- Information Security
- De-Escalation Techniques
- Client Relations
- Microsoft Outlook
- Staff Training
- Customer Education
- Complaint Handling
- Quality Assurance Controls
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Positive and Professional
- Filing
- Customer Relations
- Call center experience
- Spreadsheets
- Problem-Solving
- Typing 35 WPM
- Customer Relationship Management (CRM)
- Conflict Resolution
- Customer Service
- Documentation
- Prioritization
Additional Information
Lifecomm, and IPOS
Timeline
Customer Service Representative
Anthony Mangement
01.2010 - 07.2024
Customer Service Representative
Texas Life Insurance
02.1999 - 01.2009
High School Diploma -
Waco High School