RAKESH KUMAR
Bhubaneswar,Odisha
Summary
Experienced Elevator & Escalator Industry Professional with more than 15 years of rich experience in below areas: - Business Development (Sales & Marketing) – Enhancing Organizational reach & market share through implementation of robust strategies, cost & budget & excellent client relationship management. Focus on Sales, pricing & offering planning. Managing & monitoring Sales funnel. Ensuring correct value proposition Project Management (Both new elevator volume segment & major projects) - Planning, execution, site management, manpower & material management. Hands-on experience & impressive ability to complete the assigned project within specified time boundaries & costs using optimum resources Service & Maintenance Business - Client Relationship management. Overall responsibility for service revenue, driving excellence in field operations through effective & regular monitoring through supervisors, driving service transformation & digitalization initiatives. Ensuring timely services to customers as per their SLA’s. Ensuring zero customer complaints & escalations. A proven young leader having worked in various geographies of India, handled peoples from different age groups, cultural background & successful to mentor, develop & strengthen the team to maximize the company profitability & efficiency. Currently working as an Sr. Manager – Branch Operations for Otis Elevator Company (Ind) Ltd, in Odisha & handling the entire business operations with P&L responsibility. I am working with OTIS since Nov - 2013 & have been entrusted with varied responsibilities across the business verticals.
Overview
16
16
years of professional experience
Work History
Senior Manager- Operations
OTIS ELEVATOR COMPANY (IND) LTD
Bhubaneswar, Odisha
07.2022 - Current
- Planning & directing all activities within the branch
- Implement approved strategies & owning the responsibility of P&L results
- Achieving budgeted targets & executing business development programs (Sales/ ops & administration)
- Spearheading the development & implementation of Sales, Service, Modernization & Installation strategy to get business
- Ensuring the profitable growth of the business & increasing market penetration & the development, retention & value of existing accounts
- Responsible for development, implementation & attainment of annual business plan, operating budget, Order budget utilizing companies business processes
- Develop & foster communication between all departments for speedy & effective problem resolution
- Accountable for control of cost, control of material & inventory usage & leakage
- Responsible for developing & mentoring diverse talents, leading, directing & evaluating & nurturing the competencies of employees in order to build a winning team of true professionals
- Implementation of management / financial control plans & action plans to secure successful execution of branch & people performance
- Suggested corrective services to handle customer complaints
- Enhanced regional branch performance by implementing proven management processes to increase revenue
- Diminished cost of business operation by 7 % while boosting sales by 12%
- Delegated daily tasks to employees, streamlining & monitoring & reviewing daily progress and efficiency
- Ensuring EH&S Standards , Quality Standards are being maintained by all our employees while executing their activities in order to give a safe people flow solution to our customers.
Area Manager - Operations
OTIS ELEVATOR COMPANY (IND) LTD
Bhubaneswar, Odisha
02.2018 - 06.2022
- Planning & directing all activities within the branch
- Implement approved strategies & owning the responsibility of P&L results
- Achieving budgeted targets & executing business development programs (Sales/ ops & administration)
- Spearheading the development & implementation of Sales, Service, Modernization & Installation strategy to get business
- Ensuring the profitable growth of the business & increasing market penetration & the development, retention & value of existing accounts
- Responsible for development, implementation & attainment of annual business plan, operating budget, Order budget utilizing companies business processes
- Develop & foster communication between all departments for speedy & effective problem resolution
- Accountable for control of cost, control of material & inventory usage & leakage
- Responsible for developing & mentoring diverse talents, leading, directing & evaluating & nurturing the competencies of employees in order to build a winning team of true professionals
- Implementation of management / financial control plans & action plans to secure successful execution of branch & people performance
- Suggested corrective services to handle customer complaints
- Enhanced regional branch performance by implementing proven management processes to increase revenue
- Diminished cost of business operation by 7 % while boosting sales by 12%
- Delegated daily tasks to employees, streamlining & monitoring & reviewing daily progress and efficiency
- Ensuring EH&S Standards , Quality Standards are being maintained by all our employees while executing their activities in order to give a safe people flow solution to our customers.
Construction Manager (Installation Manager)
OTIS ELEVATOR COMPANY (IND) LTD
Mumbai, Maharashtra
08.2015 - 01.2018
- Primarily responsible for establishing, monitoring & executing project plans
- In charge of delivering projects that improve a client’s business applications, infrastructure & processes & doing this within time, on budget & to the highest quality & safety standards
- Setting & driving project timelines, ensure all deliverables are met & completed on time
- Co-ordinating with client, PMC’s, architects involved in a project from the award stage till the commissioning & handing over of the project
- Planning for effecting manpower rolling & material management adhering to safety & quality standards laid out by the organization
- Proactive site level execution planning through my team for timely completion of projects while aligning with customer deadlines
- Training & coaching team down the line & the sub-contractor partners on regular intervals as per their project requirements
- Leading & active participation in safety toolbox talks to motivate the team working down the line
- Involved in building relationships with client & maintaining liaison with them throughout the project.
Area In Charge - Operations
OTIS ELEVATOR COMPANY(IND) LTD
Nashik, Maharashtra
11.2013 - 07.2015
- Major Focus on Business Development & client relationship management in Nashik & adjoining districts
- Also responsible for streamlining the service & maintenance business by implementation of correct procedures & practices across the region
- Active involvement in Project execution for the projects in hand through my team towards achieving complete customer satisfaction.
Asst Manager - Installation, New Elevator Business
Kone Elevator India Private Ltd
Gurugram, Haryana
07.2008 - 09.2013
- Joined Kone in the year 2008 as a Graduate Engineer Trainee through Campus recruitment in my college & got deputed in the erstwhile Gurgaon Branch after few months of formal training in Chennai HO & Branch office - New Delhi
- Slowly & Gradually, Learned the pro's & cons of elevator & escalator Industry while I excelled in my career through my hard work as well smart work, focused & proactive approach, & dedication
- My major area of work was installation management at site, coordinating with client & different stake holders from client’s side for getting the site ready as per our standards so that elevator can be installed without any hurdle & on time
- Material & manpower management, proper upkeep & storage, & getting the work done as per committed schedule & standard to customer & collect the final payment for project closure.
Education
No Degree - PHYSICS, CHEM & MATHEMATICS
AMPS - DURGAPUR
B-TECH - Mechanical Engineering
WBUT - BISHNUPUR
Skills
- Ability to supervise
- Excellent interpersonal skills
- Relationship building- CRM
- Client account management
- Coaching and mentoring
- Effective leadership – lead by example
- Business Development
- Employee reviews
- Team management
- Operational improvement
- Business operations
- Problem resolution
- Resource Allocation
- Vendor management
Personal Information
Title: Sr. Manager – Branch Operations
Languages
- ENGLISH
- HINDI
- BENGALI
- ODIA
- MARATHI
- BHOJPURI
- HARIYANVI
Hobbies and Interests
- Adventure Travel
- Cooking
- Travelling to offbeat places with friends & close ones & sometimes colleagues, little bit of trekking, swimming etc., cooking food, camping etc.
Accomplishments
- Got awarded best asset management for New Elevator Business for the year 2018
Timeline
Senior Manager- Operations
OTIS ELEVATOR COMPANY (IND) LTD
07.2022 - Current
Area Manager - Operations
OTIS ELEVATOR COMPANY (IND) LTD
02.2018 - 06.2022
Construction Manager (Installation Manager)
OTIS ELEVATOR COMPANY (IND) LTD
08.2015 - 01.2018
Area In Charge - Operations
OTIS ELEVATOR COMPANY(IND) LTD
11.2013 - 07.2015
Asst Manager - Installation, New Elevator Business
Kone Elevator India Private Ltd
07.2008 - 09.2013
No Degree - PHYSICS, CHEM & MATHEMATICS
AMPS - DURGAPUR
B-TECH - Mechanical Engineering
WBUT - BISHNUPUR
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