Rakeyla S. Cheatham
Beaumont,TX
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
10
10
years of professional experience
Work History
Certified LVN
Christus Trinity Clinic
10.2020 - Current
- Possess excellent verbal, communication, and organizational skills to complete required daily tasks
- Manage and process medication refill requests, request records, and provide patient education
- Work within EPIC and various EMR systems to communicate with patients and oversee charts
- Work with insurance HMO, PPO, and POS insurance companies to obtain authorization and pre- certification for medical services
- Communicate with various specialty offices to request records to meet quality measures
- Communicate with and assist physicians with patient chronic problem management and pertinent information needed for medical review
- Responsible for benefit verification, medical reviews, and determination of medical necessity as required by TDI, CMS, and a multitude of various other health plans
- Ability to use various office equipment including computer, phone, and copy/fax/scan machine.
Personal Care Attendant
Segnik Home Health
01.2014 - Current
- Administered prescribed medications and treatments in accordance with approved nursing standards
- Prepared nutritious meals
- Assisted client with physical therapy treatments and safe ambulation
- Observed reactions to drugs and therapy treatments
- Recorded vital signs to detect deviations from norm
- Performed simple housekeeping tasks
- Offered emotional support, companionship, and conversation
- Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager and supervisor.
Customer Service/Collections Representative
Conn’s Plus Corporate Office
04.2016 - 04.2020
- Scrutinized overdue account balances and followed up with it and evaluated underpaid claims
- Corresponded payment information adjustments to the supervisor and even handled customer queries regarding account status
- Analyzed customer’s accounts and managed documentation as well as solved discrepancies and formulated refunds
- Coordinated with the collection agency and maintained updated billing system
- Handled payments and coordinated with the department supervisor and collections representative
- Handled telephone calls to customers for managing payment arrangements for due accounts
- Extended customer service and coordinated with store personnel as well as conducted apt follow-ups
- Formulated account notes and carried out skip tracing on delinquent accounts
- Handled protection of company accounts receivable
- Execute duties assigned by the coordinator.
Certified LVN
Southeast Texas Medical Associates
07.2016 - 02.2020
- Assisting with answering phones, taking messages, and assisting with patient and staff inquiries
- Pursues professional development opportunities and contributes to support staff development and training
- Assist provider to complete coding and charging in a timely and accurate manner
- Administer medications and perform procedures per scope of licensure and per provider order
- Perform any additional/miscellaneous duties as requested by the management team within the scope of licensure
- Perform designated diagnostic tests as directed by the provider
- Experienced in disease and care management in clinical setting
- Prepared designated lab work and/or specimens as directed by provider.
Education
Public Health
University of Texas
Arlington, TX5.2024
Associates - Applied Arts
Lamar State College
08.2020
LVN - undefined
Lamar State College
Port Arthur, TX12.2016
Skills
- Administrative Support
- Utilization Review
- Medical Records Management
- Task Delegation
- Multi-Tasking and Prioritization
- Transcribing Orders
- EMR Systems
- Case Management
- Chronic Disease Management
- HIPAA Compliance
- Insurance Knowledge
- Charting and Recording
- Educating Families and patients
- Patient Medical Histories
- Quality Assessments
Timeline
Certified LVN
Christus Trinity Clinic
10.2020 - Current
Certified LVN
Southeast Texas Medical Associates
07.2016 - 02.2020
Customer Service/Collections Representative
Conn’s Plus Corporate Office
04.2016 - 04.2020
Personal Care Attendant
Segnik Home Health
01.2014 - Current
Public Health
University of Texas
Associates - Applied Arts
Lamar State College
LVN - undefined
Lamar State College
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