Rakhel Coles-Moore

Work History

Assistance Payments Worker

State of Michigan MDHHS

Sterling Heights, MI

06.2021 - Current

Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Managed time efficiently in order to complete all tasks within deadlines.
Excellent communication skills, both verbal and written.
Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
Facilitated smooth transitions between program stages by coordinating closely with internal departments and external partners as needed.

Owner

RCM Notary Public Services LLC

New Haven, MI

03.2020 - Current

Increased loan signing efficiency by implementing streamlined processes and checklists.
Collaborated with title companies for seamless loan document preparation and signing procedures.
Assisted in the growth of business by providing professional, reliable, and efficient service to clients.
Ensured compliance with industry regulations and guidelines during all phases of the loan signing process.
Developed strong relationships with clients to facilitate repeat business and referrals.
Managed scheduling and logistics for multiple loan signings, maintaining punctuality and professionalism at all times.
Maintained up-to-date knowledge on industry standards, laws, and best practices to provide exceptional service to clients.
Prepared thorough loan packages, reducing errors and expediting processing times for lenders.
Conducted thorough review of loan documents prior to signing appointments, ensuring accuracy and completeness of information.
Actively sought opportunities for continuing education in the field to enhance skills as a Certified Loan Signing Agent.
Effectively managed multiple projects concurrently while maintaining strict attention to detail.
Adapted quickly to changing market conditions or regulatory updates affecting the mortgage industry.
Established trustworthiness as a Certified Loan Signing Agent through adherence to ethical standards.
Facilitated smooth transactions by conducting comprehensive pre-signing document reviews.

Material Area Supervisor

Stellantis FCA

Sterling Heights, MI

06.2023 - 09.2023

Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
Increased customer satisfaction with enhanced staff training and regular performance evaluations.
Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
Ensured compliance with industry regulations by staying up-to-date on changes in laws or guidelines relevant to area supervision responsibilities.
Established clear objectives for each reporting period that aligned with company-wide goals.
Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
Streamlined reporting processes by implementing new software tools, improving efficiency and accuracy of data collection.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Housing Specialist

Ferndale Housing Commission

Ferndale, MI

08.2013 - 05.2021

Organized and detail-oriented with a strong work ethic.
Improved client housing stability by developing individualized case management plans and providing ongoing support.
Enhanced client self-sufficiency through the coordination of relevant community resources and services.
Reduced homelessness rates in the community by successfully placing clients in permanent, affordable housing options.
Streamlined case management processes for increased efficiency and effectiveness with thorough documentation practices.
Built strong relationships with local landlords to increase available housing options for clients in need.
Promoted a positive work environment by collaborating effectively with colleagues, sharing knowledge, and offering assistance when needed.
Ensured program compliance with federal, state, and local regulations through diligent monitoring of policies and procedures.
Empowered clients to make informed decisions related to their housing needs by conducting comprehensive assessments and providing tailored guidance.
Conducted regular home visits to evaluate living conditions and provide ongoing support as needed to maintain optimal outcomes for clients in permanent housing placements.
Maintained up-to-date knowledge of best practices in homeless service provision through continuous professional development opportunities such as trainings or conferences attended regularly.
Developed effective time-management skills while juggling multiple caseloads concurrently without sacrificing quality of care provided.
Contributed to the overall success of the housing program by participating in regular staff meetings, sharing feedback and suggestions for improvement.

Coordinator 1, Product Sales and Support Analysis

Comcast Cable, Inc.

Nashville, TN

05.2011 - 05.2012

Reviewed and updated client correspondence files and scheduling database.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Received incoming and outgoing calls.
Entered customer service orders while creating service packages.
Utilized problem solving skills to correct missing elements in customer service packages.
Utilized multiple application screens to create packages and locate pertinent information.

Continuity Marketing Associate

Verizon Wireless

Franklin, TN

10.2005 - 07.2010

Identified employer performance problems and resolved issues Entered data, monitored and counseled all employees in training courses Utilized the internet to support customers and created web pages Created and supervised special projects Used negotiation skills to both satisfy the customer and meet business needs Sales, recon ciliated accounts, identified and quantified billing adjustments.
Entered numerical data into databases in a timely and accurate manner.
Scanned documentation and entered into the database.
Produced monthly reports using advanced Excel spreadsheet functions.
Organized forms, made photocopies, filed records and prepared correspondence and reports.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.

E-bill Technical Support

SBC Communications

Redford, MI

03.2004 - 08.2005

Received inbound calls Responded to all company webmail with approved company responses.
Customer service Data Entry Technical support by receiving calls from customers who needed to reset their passwords Maintained company metrics by exceeding company and individual service goals Created orders to start, stop and fix phone orders for landlines Operated use of multiple screens while researching customer issues via the internet.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Added new material to file records and created new records.

Administrative Assistant

Northland Center

Southfield, MI

01.2000 - 01.2004

Coded, maintained files and approved all credit card payments for multiple projects, card holders and locations Data Entry, created purchase orders, paid invoices off of purchase orders Developed annual budgets, logged incoming checks and made deposits at bank drop offs Created and maintained spreadsheets, handled multi-line switchboard Organized and facilitated interviews and meetings.
Added new material to file records and created new records.
Reviewed and updated client correspondence files and scheduling database.
Outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
Compiled quarterly budget reports, financial spreadsheets and organizational charts to improve office organization.
Assisted with receptionist duties, file organization and research and development.

Summary

Overview

Work History

Assistance Payments Worker

Owner

Material Area Supervisor

Housing Specialist

Coordinator 1, Product Sales and Support Analysis

Continuity Marketing Associate

E-bill Technical Support

Administrative Assistant

Education

Associate of Applied Science - Business Administration

Bachelor of Arts - Healthcare Administration

Master of Arts - MBA - HRM

Skills

Work Availability

Timeline

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