Rakhi Burhannan
Harrisburg,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Assistant Team Leader
Hershey Entertainment & Resorts
Hershey, PA
03.2019 - Current
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Trained new employees on operational procedures.
- Communicated effectively with management regarding any issues related to personnel or operations.
- Maintained cleanliness of the dining area and kitchen equipment in accordance with health department standards.
- Replenished stocking stations with utensils, condiments and napkins.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Responded quickly to customer complaints or special requests in a professional manner.
- Effectively multitasked within fast-paced environment.
Education
High School Diploma -
Bishop McDevitt High School
Harrisburg, PA05-2023
Skills
- Cash Handling
- Quality Improvement
- Teamwork and Collaboration
- Work Planning and Prioritization
- Flexible Schedule
- Safety Processes and Procedures
References
References available upon request.
Timeline
Assistant Team Leader
Hershey Entertainment & Resorts
03.2019 - Current
High School Diploma -
Bishop McDevitt High School