Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shivam Gupta

Houston,TX

Summary

Consulting professional with four years of experience specializing in requirement gathering, problem identification, and technical solution design. Highly skilled in technical, communication, and presentation abilities, with a proven track record of success. Committed to expanding knowledge and contributing to organizational success.

Overview

5
5
years of professional experience

Work History

Senior Consultant

HighRadius Technologies
Houston, TX
01.2023 - Current
  • Provided strategic guidance to clients on best practices for business operations.
  • Traveled to various client sites to facilitate design workshops for high-profile clients such as Kraft Heinz, Danone, and Nasdaq.
  • Developed proficiency in HighRadius' EIPP product and completed over five design projects.
  • Executed multi-module design projects for key clients.
  • Conducted design reviews to ensure thorough, exhaustive, and practical outcomes.
  • Collaborated closely with the product team to enhance overall product performance based on shared insights.
  • Assisted the sales team in addressing client inquiries, contributing to successful deal closures.

Consultant 2

HighRadius Technologies Pvt Ltd
Bhubaneswar, India
10.2021 - 12.2022
  • Delivered over six strategic projects for HighRadius.
  • Evaluated and reviewed the performance of Solution Architects.
  • Conducted training sessions for 15 consultants in the Digital Transformation Consultant role.
  • Provided expert knowledge in receivables management, delivered functional and technical training on the HighRadius SaaS suite, and mentored consultants.
  • Oversaw the documentation of product features and capabilities.
  • Relocated to the U.S. office to support banking channel clients and became the primary contact for Banking Channels, including Bank of America and PNC.
  • Managed multiple escalations for banking projects, ensuring thorough root cause analysis and the implementation of permanent solutions.
  • Collaborated with banking consulting and support teams to develop effective customer service strategies.

Consultant 1

HighRadius Technologies Pvt Ltd
Bhubaneswar, India
07.2021 - 09.2021
  • Served as a Digital Transformation Consultant across various projects.
  • Analyzed client requirements to understand business architecture and crafted innovative, optimized solutions to drive operational efficiency.
  • Delivered CAA process training for newly hired consultants and managers.
  • Developed and implemented frameworks and playbooks that empowered Digital Transformation Consultants to provide impactful solutions for client challenges.
  • Led a team of Solution Architects in designing and deploying solutions to address client business issues using the HighRadius product suite.
  • Facilitated solution training workshops and product feature sessions to enhance the skills of solution architects and product consultants.
  • Initiated training on the HighRadius Deduction Cloud solution.

Associate Consultant 1

HighRadius Technologies Pvt Ltd
Bhubaneswar, India
09.2020 - 06.2021
  • Led and facilitated multi-day stakeholder working sessions with Accounts Receivables, Credit, Treasury, and IT departments during implementation, ensuring value delivery at each stage.
  • Successfully configured solutions for diverse client requirements, overseeing the development of new functionalities from start to finish, enhancing stakeholder satisfaction.
  • Conducted over five levels of testing, including functional, regression, user acceptance, integration, and performance, ensuring all client needs were met.
  • Collaborated with organizations to analyze business practices and operational challenges within the Accounts Receivables domain.
  • Began training for the role of Digital Transformation Consultant.

Associate Consultant Trainee

HighRadius Technologies Pvt Ltd
Bhubaneswar, India
07.2019 - 08.2020
  • Served as a Techno-Functional Consulting intern on the Cash Application Automation Cloud, facilitating the full automation of the Cash Application process.
  • Successfully implemented the Cash Application Automation Cloud solution for three enterprise clients during my internship, significantly enhancing my skills and paving the way for learning additional products.

Education

Bachelor of Technology - Computer Science

Kalinga Institute of Industrial Technology
Bhubaneswar, India
2020

Intermediate - Science

St. Conrad's Inter College
Agra, India
2016

Skills

  • Technical Skills: SQL, Visio and Basic Programming
  • MS Office proficiency
  • Process Optimization
  • Requirements Gathering
  • Client Relationship Management
  • Process Analysis
  • Client Engagement
  • Stakeholder Communication
  • Software Development Lifecycle
  • Sales Support

Accomplishments

  • Earned multiple performance recognitions, including the Employee of the Quarter and Employee of the Year awards.
  • Achieved four promotions within four years at HighRadius.
  • Designed and delivered Accounts Receivables transformation solutions for over 50 clients across North America, LATAM, EMEA, and APAC regions, helping optimize receivables and reduce A/R processing costs.
  • Led product feature and design training workshops, upskilling more than 50 product and Digital Transformation Consultants.
  • Self-taught various HighRadius products through available video and text training resources, and successfully conducted multiple solution designs.

Timeline

Senior Consultant

HighRadius Technologies
01.2023 - Current

Consultant 2

HighRadius Technologies Pvt Ltd
10.2021 - 12.2022

Consultant 1

HighRadius Technologies Pvt Ltd
07.2021 - 09.2021

Associate Consultant 1

HighRadius Technologies Pvt Ltd
09.2020 - 06.2021

Associate Consultant Trainee

HighRadius Technologies Pvt Ltd
07.2019 - 08.2020

Bachelor of Technology - Computer Science

Kalinga Institute of Industrial Technology

Intermediate - Science

St. Conrad's Inter College

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