Donations
Rakhshan Khan
Computer Science
Richmond,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [retail] industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
Languages
6
6
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Sugar Land, TX
01.2018 - 01.2021
- Informed customers about special promotions and provided detailed information for various products.
- Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
- Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Developed and actualized customer service initiatives to decrease wait times.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Overnight Cashier
Stripes Convenience Store
Richmond, TX
05.2020 - 08.2020
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards.
- Operated lottery terminal to issue, check and redeem tickets.
- Used superior customer service skills to help customers locate and select merchandise.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Resolved customers' service and product problems with friendly assistance, including processing refunds.
- Pushed out large amounts of new stock during slower overnight hours.
- Delivered expert, friendly service at all hours to serve every customer need.
- Managed drink station and kept coffee full and hot at all hours.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Trained as [Job title] and provided back-up coverage to provide customers with optimal support.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Counted cash in register drawer at beginning and end of shift.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and concerns to support positive customer experiences.
- Checked prices for customers and processed items sold by scanning barcodes.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed weekly sales circulars and monitored price changes.
- Prepared and submitted end-of-shift reports using [Software].
- Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Overnight Stocker
Lowes Home Improvment
Sugar Land, TX
06.2019 - 01.2020
- Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Unboxed product and placed on shelves according to layout and planogram guidelines.
- Stayed current on available products, store promotions and customer service policies to better shoppers.
- Performed daily inventory checks of merchandise on hand through [Action] and [Action].
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Checked aisles and [Type] areas for spills or stock issue and made quick clean-up.
- Moved and lifted heavy loads of merchandise using [Type] equipment.
- Assessed shelves in [Type] department to determine which items to replenish or reorder.
- Unloaded arriving product stock and moved to store display areas.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
Cashier
Lowes Home Improvement
Houston, TX
11.2014 - 12.2019
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Efficiently processed new orders, completing [Number]+ daily transactions with remarkable accuracy.
- Assisted customers with special services, account updates and promotional options.
- Educated customers on promotions to enhance sales.
- Worked closely with [Job title] to solve problems and handle customer concerns.
- Checked prices for customers and processed items sold by scanning barcodes.
- Assisted customers by answering questions and fulfilling requests.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
- Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Cashier
Petsmart
Richmond, TX
03.2018 - 12.2018
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Answered questions about store policies and concerns to support positive customer experiences.
- Served needs of more than [Number] customers in busy [Type] environment.
- Educated customers on promotions to enhance sales.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Worked closely with [Job title] to solve problems and handle customer concerns.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
- Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
High School Diploma -
George Bush High School
08.2008 - 06.2012
Associate of Applied Science - Computer Science
Houston Community College
Houston, TX 08.2018 - Current
Skills
Sales expertise
Order fulfillment
Inbound and outbound calling
Customer service
Retail materials management
Warehousing functions
Stock management
Money handling abilities
Good listening skills
Strategic sales knowledge
Multi-line phone talent
Stocking and replenishing
Technical Support
Accomplishments
- Lowes Loss Prevention, Safety, and Hazmat [bar code switch]
- Lowes Loss Prevention, Safety, Hazmat [Failed to scan]
- Lowes 1131- Anything We Ask Award
- Lowes 1131- Most Engaged
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
Affiliations
- Track
- Cross-Country
- M.S.A- Muslim Student Association
- T.S.A- Technology Student Association
- D.E.C.A- Distributive Education Clubs of America
- Student Council
Additional Information
I am an ambitious young man who wants to succeed for my family and I. I am also humble, confident, intuitive, and passionate to give my all in any position I was given at work. I want to be an role model to the upcoming generation that they can sought out be a better version of thyself and get over any obstacle given in-any circumstance.
Interests
Travelling
Sports
Art
Gaming
Music
Cooking
Reading
Collecting
Timeline
Overnight Cashier
Stripes Convenience Store
05.2020 - 08.2020
Overnight Stocker
Lowes Home Improvment
06.2019 - 01.2020
Associate of Applied Science - Computer Science
Houston Community College
08.2018 - Current
Cashier
Petsmart
03.2018 - 12.2018
Customer Service Associate
Lowes Home Improvment
01.2018 - 01.2021
Cashier
Lowes Home Improvement
11.2014 - 12.2019
High School Diploma -
George Bush High School
08.2008 - 06.2012