RAKIA COOPER
Miramar,USA
Summary
Dynamic Medical Account Executive with a proven track record at NAOS, excelling in client relationship management and business growth. Expert in utilizing CRM software to drive sales and enhance customer satisfaction. Adept at training and mentoring teams, fostering a culture of success and achieving significant revenue increases through strategic initiatives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Account Executive
NAOS
Miami, Florida
11.2024 - Current
- Generated sales through prospecting leads, cold calling, and negotiating deals to maximize revenue.
- Delivered product presentations to healthcare professionals, showcasing benefits and features.
- Cultivated strong relationships with healthcare providers, driving promotion of skin care products.
- Developed and implemented strategies to increase revenue from existing accounts.
- Utilized CRM software tools such as Salesforce or Dynamics 365 to manage customer profiles and track performance metrics.
- Generated leads by leveraging connections within the healthcare industry network.
- Facilitated training sessions for clients on new product offerings and updates.
- Provided training and support for staff related to medical accounts management processes.
- Participated in trade shows and conferences to promote company products or services.
- Attended industry conferences and networking events to build relationships with potential clients.
- Assessed competitor activities in the marketplace on a regular basis in order to stay competitive.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
Customer Success Manager
BoomerangFX
Miami, Florida
11.2023 - 11.2024
- Cultivated strong client relationships, resulting in improved customer satisfaction and retention.
- Managed onboarding processes for new clients, ensuring seamless integration and quicker time-to-value.
- Developed and maintained customer success plans tailored to individual client goals.
- Provided product training and support for clients to maximize usage efficiency.
- Facilitated regular check-ins with clients to review progress and proactively address concerns.
- Analyzed customer usage data to identify opportunities for improvement and support.
Corporate Field Trainer
Mia Aesthetics
Miami, Florida
04.2022 - 11.2023
- Coordinated with departments to facilitate smooth transition from classroom instruction to on-the-job application, enhancing trainee readiness.
- Collaborated with management to identify key performance indicators and develop targeted training initiatives.
- Developed individualized learning plans targeting specific skill gaps, improving trainee performance and confidence.
- Delivered ongoing coaching and mentorship for newly trained employees, supporting their successful acclimation to roles within the organization.
- Utilized various instructional methods, including lectures, demonstrations, simulations, and role-playing exercises, to engage trainees in the learning process.
- Assessed employee performance during training sessions and provided constructive feedback.
Beauty Regional Sales Manager and Educator
Walgreens
Miramar, Florida
04.2016 - 05.2022
- Primary advocate for driving beauty & personal care business in assigned territory multi-door management.
- Recruited, trained, and mentored high-performing sales team to drive sales and improve customer engagement.
- Motivated and engaged beauty team members through sales training and in-store customer experience advocacy.
- Drove sales and fostered growth of beauty personnel by training brand knowledge, application techniques, and skincare best practices.
- Demonstrated business savvy and provided selling solutions, a plan of action to support the beauty team in achieving targets.
- Collaborated with retail teams to support and drive sales of Prestige Beauty products.
- Monitored and supported store performance alongside field leadership, providing insights on sales trends, performance goals, and actionable guidance.
- Actively sought opportunities to stretch and exceed performance and targets.
- Collaborated with product development teams to provide input on customer needs and preferences.
Look Boutique Lead
Walgreens Boots Alliance
Sunny Isles Beach, FL
10.2012 - 04.2016
- Managed beauty department operations and oversaw beauty team performance to meet sales targets.
- Drove sales of Prestige Beauty products by supporting and monitoring team efforts.
- Collaborated with store manager to analyze sales trends and set performance goals, enhancing overall store performance.
- Facilitated onboarding of new team members to ensure they understood their roles and responsibilities.
- Performed cosmetics and skincare consultations/services.
- Ordered merchandise for the department.
- Provided feedback to store managers and district managers on department and promotional visual activity standards.
Lead Esthetician/Educator
DentaSpa
Aventura, Fl
05.2012 - 07.2014
- Interviewed clients to obtain information about contraindications.
- Maintained detailed client records to monitor progress and personalize future sessions.
- Applied various facial treatments, including hydrafacials, peels, masks, and serums.
- Promoted and sold botox and fillers during consultations, contributing to enhanced client satisfaction.
- Recommended spa offerings to clientele, resulting in increased product and service sales.
- Hosted monthly aesthetics seminars, educating participants on industry trends and techniques.
Lead Esthetician
Massage Envy
Coral Gables, Fl
02.2011 - 04.2012
- Customized facial and body treatments to craft truly personalized sessions and achieve desired results.
- Advised clients on spa offerings, driving increased product and service sales.
- Delivered exceptional customer service that enhanced client experience and satisfaction.
- Interviewed clients to obtain information about contraindications.
- Collaborated with coordinator to maintain cleanliness, stock levels, and operational efficiency of spa.
Education
Bachelor of Science - Health And Wellness
Keiser University
Fort Lauderdale, FL06-2012
Associate in Science (A.S.) - Advanced Medical Skin Care
Keiser University
Miami, FL02-2010
High School diploma -
American Academy
Miami, FL06-2005
Skills
- Medical product training
- Product Knowledge
- Customer Needs Assessment
- Client relationship management
- CRM software
- Business growth management
- Growth management
- Upselling Strategies
- Customer Satisfaction
- Needs assessment
- Team Leadership
- Training development
- Relationship management
- Educator
- Product presentation
Certification
Medical Skin Care Specialist
Timeline
Medical Account Executive
NAOS
11.2024 - Current
Customer Success Manager
BoomerangFX
11.2023 - 11.2024
Corporate Field Trainer
Mia Aesthetics
04.2022 - 11.2023
Beauty Regional Sales Manager and Educator
Walgreens
04.2016 - 05.2022
Look Boutique Lead
Walgreens Boots Alliance
10.2012 - 04.2016
Lead Esthetician/Educator
DentaSpa
05.2012 - 07.2014
Lead Esthetician
Massage Envy
02.2011 - 04.2012
Bachelor of Science - Health And Wellness
Keiser University
Associate in Science (A.S.) - Advanced Medical Skin Care
Keiser University
High School diploma -
American Academy