Rakiat Emiola
Rosharon,TX
Summary
To achieve ultimate fulfillment as far as providing excellent customer service and learn something new every opportunity about life and myself. I am a results-oriented, high-energy, hands-on professional, with 14 years of Customer Service knowledge and experience. Major strengths include strong leadership, excellent communication skills, competent, strong team player, attention to detail, dutiful respect for compliance in all regulated environments.
Overview
14
14
years of professional experience
Work History
Patient Support Representative
Optum - United Health Group
06.2022 - Current
- Scheduling: Making appointments, scheduling walk-in visits, phone, and video appointments
- Verifies insurance eligibility and benefits and ensures all notifications and authorizations from primary care providers, and specialist are completed within the required timeframes.
- .Obtains demographic information from patient or guarantor. Enters information in computer system with a high degree of accuracy., and resolve caller's issues with outstanding customer service skills
- Communicates in an effective and professional manner with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, as well as patients and their families (all Patient Access customers)., and use of resources while maintaining proper guidelines
- Maintained strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information
Scheduling Representative
Health South Rehab
01.2021 - 12.2021
- Initiate or handle incoming and outbound calls with customers by phone for Chase Bank, and Toyota accounts
- Help customers improve their financial position by understanding their situation, responding with empathy, and creating solutions
- Determine reason for delinquency in account
Epic Ambulatory Analyst
West Houston Medical Center
12.2014 - 11.2020
- Collaborated with healthcare providers to customize Epic functionality according to their needs.
- Designed, validated, and tested Go Live phases of Electronic Medical Records Implementation
- Created documentation for end user training (doctors, nurses, MAs) per ID request
- Analyzed end user feedback for acceptance, enhancement requests, and escalation of issues.
- Facilitated EPIC end user classroom training courses for designated application(s).
- LED the setup and takedown of training space, distributed training materials, and classroom quality control.
Patient Access Representative
Spring Shadow Clinic
11.2010 - 10.2014
- Checking patients in and out when they arrive for medical appointments
- Processing payments from patients and handling billing issues between patients and insurance companies
- Perform routine clerical and administrative functions such as scheduling appointments, creating new medical records. Managing various types of paperwork and other clerical duties
- Assist with insurance authorizations and pre-certifications
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Education
Bachelor of Science - Psychology
Texas Southern University
Houston, TX10.2024
Skills
- Call Center
- Customer Care
- CSR
- Customer Service
- Clerical Experience
- Administrative Experience
- Medical Records
- Medical office experience
- Medicare
- Windows
- Medical scheduling
- Filing
- Multi-line phone systems
- Medical receptionist
- Insurance Verification
- Medical Billing
- IOS
- Customer support
- Mac OS
- Communication skills
- Phone etiquette
Additional Information
Advanced MS Word, Advanced MS Excel, Advanced MS PowerPoint, 50 WPM/12,500 KPH/10-Key Touch, Call Resolution, Call Management, Billing/Account Management, Collections
Awards
Employee of the Year Award, 09/10
Timeline
Patient Support Representative
Optum - United Health Group
06.2022 - Current
Scheduling Representative
Health South Rehab
01.2021 - 12.2021
Epic Ambulatory Analyst
West Houston Medical Center
12.2014 - 11.2020
Patient Access Representative
Spring Shadow Clinic
11.2010 - 10.2014
Bachelor of Science - Psychology
Texas Southern University
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