Rakiera Dickerson
Pensacola
Summary
Versatile professional with a proven track record at Get Insured, adept in client education and insurance terminology. Excelled in enhancing customer satisfaction and streamlining processes, showcasing exceptional attention to detail and teamwork. Demonstrated leadership by mentoring peers, significantly improving service delivery and operational efficiency.
Upbeat and empathetic, with natural ability to connect with people and build rapport swiftly. Possesses solid understanding of policy details and claims processes, coupled with strong organizational and problem-solving skills. Committed to delivering exceptional service and resolving inquiries efficiently to enhance customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Get Insured
07.2024 - 12.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
Academic Advisor
Abeka
01.2023 - 06.2023
- Received and reviewed transcripts to determine eligibility for admission to college or specific programs.
- Managed caseloads effectively, prioritizing tasks based on urgency and importance while maintaining high-quality service delivery.
- Provided support and guidance to students experiencing academic and personal troubles.
- Developed strong relationships with students, providing mentorship and fostering personal growth.
- Promoted campus resources such as tutoring services or counseling centers to help students overcome barriers to success.
- Helped students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Enhanced student success by developing and implementing comprehensive academic plans.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Assisted students in selecting courses to align with interests and abilities.
- Utilized data-driven decision-making processes to identify trends in student success factors and adjust advising strategies accordingly.
Lead Cashier
Columbia Sportswear
10.2018 - 05.2022
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
Education
Medical Assistant - Medical Assisting
Fortis College
Foley, AL03-2019
High School Diploma -
Foley High School
Foley, AL05-2017
Skills
- Organization
- Client education
- Insurance terminology
- Active listening
- Policy review
- Customer service
- Attention to detail
- Decision-making
- Records management
- Medical terminology
- Data entry
- Teamwork and collaboration
Certification
- Registered Medical Assistant (RMA)
Timeline
Insurance Customer Service Representative
Get Insured
07.2024 - 12.2024
Academic Advisor
Abeka
01.2023 - 06.2023
Lead Cashier
Columbia Sportswear
10.2018 - 05.2022
Medical Assistant - Medical Assisting
Fortis College
High School Diploma -
Foley High School
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