Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakiera Goodman

Edgewood,MD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Customer Returns Associate

Amazon
09.2023 - Current
  • Ensured accurate record-keeping by diligently updating the company''s database with return information.
  • Managed timely and effective replacement of damaged or missing products.
  • Trained new associates on return procedures, contributing to a knowledgeable and efficient team environment.
  • Consistently met performance metrics in processing returns quickly and accurately, contributing to overall department success.
  • Inspected returned products for damages.
  • Conducted thorough inspections of returned products to determine eligibility for refund or exchange.

Online Personal Shopper

Walmart
12.2021 - 03.2023
  • Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
  • Acted as a liaison between customers and retailers, resolving any discrepancies or issues with orders.
  • Assisted customers in visualizing desired outcomes by utilizing digital tools such as mood boards or virtual fitting rooms.
  • Created attractive displays to attract more customers and increase sales.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.

Medical Office Assistant

Faculty Physicians Inc.
04.2018 - 12.2021
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Reconciled daily payments received and prepared deposits for smooth office finances.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Registered patients and completed associated paperwork for accurate records.
  • Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
  • Increased accuracy of billing processes by carefully reviewing invoices and verifying insurance coverage before submission.
  • Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06.2013

Skills

  • Training development aptitude
  • POS systems expert
  • Microsoft Office
  • Account Management
  • Work Prioritization
  • Documentation
  • Issue and Complaint Resolution
  • Workplace Safety
  • Money handling abilities
  • Sales expertise
  • Order Fulfillment
  • Order Processing
  • Document and Records Management

Timeline

Customer Returns Associate

Amazon
09.2023 - Current

Online Personal Shopper

Walmart
12.2021 - 03.2023

Medical Office Assistant

Faculty Physicians Inc.
04.2018 - 12.2021

High School Diploma -

Baltimore Polytechnic Institute

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Rakiera Goodman