Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rakim Tice

Greenville,NC

Summary

.Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Dollar General
02.2025 - Current

Operated cash register by scanning items, collecting payments, and bagging merchandise.

Assisted shoppers, addressing inquiries to enhance customer satisfaction.

Stocked shelves to ensure product availability and organization.

Enhanced product presentation through effective display setups.

Merchandise Service Associate

Lowes Home Improvment
01.2022 - Current

Constructed product displays ensuring safety, cleanliness, and visual appeal..

Guided shoppers to locate merchandise, enhancing their shopping experience.

Focused on creating a welcoming atmosphere through diligent store upkeep.

Optimized merchandise layout to capture attention and drive sales.

Instacart Shopper

Instacart
11.2020 - Current

Engaged with customers while reviewing their orders.

Scanned items at point-of-sale station to ensure accurate processing.

Delivered orders to customers' residences or specified locations, ensuring customer satisfaction.

Customer Service Representative

Dollar General
08.2022 - 09.2023

Assisted customers in finding store items.

Provided assistance as required.

Monitored stock levels to maintain optimal inventory.

Utilized computer terminal for data input into system.

Completed customer payment procedures quickly.

Delivery Driver

AutoZone
11.2021 - 01.2022

Transport diverse items to multiple locations using various pathways.

Adhered to designated routes and maintained time schedule.

Loaded and unloaded delivery vehicle efficiently.

Processed transactions efficiently.

Educated customers on latest products and services.

Adhered to DOT regulations and safety standards.

Customer Service Representative

Speedway Gas Station
10.2021 - 12.2021

Warmly welcomed customers and effectively upsold products to boost sales.

Processed cash and fuel transactions efficiently.

Boosted sales by adhering to established policies, procedures, and standards.

Facilitated daily oversight of store associates.

Delivery Driver

White Pine Logistics
06.2021 - 11.2021

Ensured timely departures and monitored selected routes.

Executed route evaluations to verify on-time deliveries according to specified standards.

Conducted assessments of shipments to detect issues ahead of dispatch.

Identify and document theft of packages while in transit.

Ensured accuracy in company delivery records.

Addressed challenges faced in delivery process.

Delivery Driver

First Drive Logistics
02.2021 - 05.2021

Delivered items of varying sizes to numerous destinations using efficient routes.

Conduct route inspections to ensure deliveries meet established timelines.

Evaluated shipments to identify potential issues before dispatch.

Report instances of package damage, theft, and loss during transit.

Maintained precise delivery documentation for company.

Resolved issues encountered during delivery.

Pest Control Technician

Greenix Pest Control
08.2020 - 05.2021

Applied chemical solutions and powders to building surfaces to eradicate pests.

Conducted thorough inspections of premises to determine infestation sources and assess property damage.

Documented tasks completed.

Ensure cleanliness and optimal functioning of company vehicle and equipment.

Delivered exceptional customer service to foster strong relationships.

Asset Protection Associate

Walmart
11.2018 - 07.2020

Conducted receipt checks at store exits to deter theft

Processing refunds and exchanges.

Conducted employee training sessions.

Assisted in emergency response efforts.

Framer

Green Power Construction
08.2018 - 01.2019

Measured and marked materials for construction of doors, windows, foundations, floors, walls, and roofs.

Police Officer

Kinston Police Department
09.2017 - 08.2018
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.

Education

Certification In Basic Law Enforcement Training -

Lenoir Community College
Kinston, NC

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Call management
  • Team development
  • Documentation
  • Data collection
  • Staff training
  • Technical support
  • Building rapport
  • Quality control
  • Customer education
  • Product sales

Timeline

Customer Service Representative

Dollar General
02.2025 - Current

Customer Service Representative

Dollar General
08.2022 - 09.2023

Merchandise Service Associate

Lowes Home Improvment
01.2022 - Current

Delivery Driver

AutoZone
11.2021 - 01.2022

Customer Service Representative

Speedway Gas Station
10.2021 - 12.2021

Delivery Driver

White Pine Logistics
06.2021 - 11.2021

Delivery Driver

First Drive Logistics
02.2021 - 05.2021

Instacart Shopper

Instacart
11.2020 - Current

Pest Control Technician

Greenix Pest Control
08.2020 - 05.2021

Asset Protection Associate

Walmart
11.2018 - 07.2020

Framer

Green Power Construction
08.2018 - 01.2019

Police Officer

Kinston Police Department
09.2017 - 08.2018

Certification In Basic Law Enforcement Training -

Lenoir Community College
Rakim Tice