Rakim Turner

• Investigated claims and assessed damage resulting from Hurricane Beryl.
• Made revisions to estimate as needed based on the BED (best estimating practices) provided by the client.
• Interpreted complex policy language to determine coverage.

Reviewed supplements to reconcile contractor estimates.

• Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
• Prepared summaries of damage, payments, and policy coverage.

• Handled both first party and third party claims under multiple policy types and numerous endorsements.
• Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
• Investigated origin and cause of claims by contacting appropriate parties.
• Responded to customer inquiries, made appropriate decisions and closed files.
• Made revisions to estimate using Xactimate

• Used prescribed guidelines or policies to analyze situations.
• Evaluated damages and handled claim negotiations with insureds, claimants, attorneys, and public adjusters.
• Responded to customer inquiries, made appropriate decisions, and closed files.
• Examined claims forms and other records to determine insurance coverage during Hurricane Ian and Nicole.
• Reviewed insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Handled wind, hail, water, and lightning claims in various states to determine coverage and carrier liability.
• Provided exceptional customer service to policyholders by communicating important information and patiently listening to issues.

• Managed property/condo claims as a part of the Catastrophe unit team during Hurricane Ian.
• Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
• Responded to customer inquiries, made appropriate decisions and closed files.
• Used prescribed guidelines or policies in analyzing situations.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Verified inspection dates, reports and communicated with field adjusters and the audit team through Xactanalysis

• Investigated origin and cause of loss by reviewing hail and weather reports
• Investigated and assessed damage to property and reviewed property damage estimates.
• Reviewed new files to determine current status of claim and to develop plan of action.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.

• Determined liability outlined in coverage and assessed documentation
• Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
• Handled inbound calls from customers and other stakeholders about the claims processes.
• Clarified coverage of losses to policyholders and provided assistance in understanding policy language

• Handled inbound calls taking FNOL on property claims during Tropical Storm Bonnie and Colin
• Discussed deductible, coverage limit, and COL
• Handled both first party and third party claims under multiple policy types and numerous endorsements.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.