Summary
Overview
Work History
Education
Skills
Timeline
Generic

RAKIM THORPE

Albuquerque,New Mexico

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of teams in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Dispatcher

Advanced On Site Protection
07.2023 - Current
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Assisted callers in emergency situations with appropriate information and support.

Front Desk Supervisor

Super 8 by Wyndham
01.2023 - 07.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Assistant Store Manager

Salvation Army
06.2021 - 12.2022
  • Assisted store manager in meeting standards for customer service and quality.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Trained and managed associates in customer service and sales techniques.
  • Answered questions about store policies and addressed customer concerns.

Remote Customer Service Agent

Verizon Wireless
04.2020 - 05.2021
  • Take between 40-70 calls a day.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Part Sales Manager

Autozone Hub Store
01.2019 - 03.2020
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Supervised and trained staff on product knowledge and customer service.
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Duty Manager

Merlin Entertainments (LegoLand)
04.2016 - 12.2018
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Excelled in every store position and regularly backed up front-line staff.
  • Interacted well with customers to build connections and nurture relationships.

Assistant Production Manager

Value Village Thrift Stores
03.2015 - 03.2017
  • Identified and planned for resources needed to accomplish production objectives.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Established position requirements, schedules and production team processes.
  • Resolved issues quickly to maintain productivity goals.
  • Reviewed work for quality and compliance with company standards and design specifications.

Tutor

Inspiring Minds
09.2014 - 11.2014
  • Provided homework assistance using specific curriculum and materials.
  • Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
  • Developed student confidence through positive reinforcement strategies.
  • Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.

Operations Management Intern

Providence Sports & Entertainment
09.2014 - 11.2014
  • Completed reports and paperwork on critical information impacting operations.
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Handled administrative and data entry work for staff.
  • Offered technical assistance to support front-line teams with daily operations and special projects.

Event Management Intern

Classic Entertainment & Sports
09.2013 - 03.2014
  • Organized brainstorming sessions between cross-functional teams to develop strategy and creative ideas for future events.
  • Researched assigned events and identified possible partnerships aligned with event concepts.
  • Utilized social media to promote events and increase attendance.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.

Education

Bachelor of Science - Sports And Fitness Administration

Johnson & Wales University
Providence, RI
11.2014

Skills

  • Communication skills - Listening, speaking and writing
  • Analytical and problem-solving
  • Academic competence in reading and math
  • Interpersonal effectiveness
  • Conflict Resolution
  • Leadership/Interpersonal
  • Microsoft Office : Word, Excel, PowerPoint, Outlook
  • Phone Etiquette
  • Payroll
  • Scheduling
  • Training
  • Supervision

Timeline

Dispatcher

Advanced On Site Protection
07.2023 - Current

Front Desk Supervisor

Super 8 by Wyndham
01.2023 - 07.2023

Assistant Store Manager

Salvation Army
06.2021 - 12.2022

Remote Customer Service Agent

Verizon Wireless
04.2020 - 05.2021

Part Sales Manager

Autozone Hub Store
01.2019 - 03.2020

Duty Manager

Merlin Entertainments (LegoLand)
04.2016 - 12.2018

Assistant Production Manager

Value Village Thrift Stores
03.2015 - 03.2017

Tutor

Inspiring Minds
09.2014 - 11.2014

Operations Management Intern

Providence Sports & Entertainment
09.2014 - 11.2014

Event Management Intern

Classic Entertainment & Sports
09.2013 - 03.2014

Bachelor of Science - Sports And Fitness Administration

Johnson & Wales University
RAKIM THORPE