Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Rakinda Carson

Clarksville,TN

Summary

Dynamic leader with a proven track record at PetSmart Charities, adept in strategic planning and relationship building. Excelled in motivating teams towards increased customer satisfaction and operational efficiency. Skilled in conflict resolution and performance management, enhancing team productivity by over 30%. Passionate about fostering collaborative environments and driving innovative solutions.

Results-driven professional with focus on leadership and achieving organizational goals. Known for enhancing team collaboration and delivering consistent, high-quality outcomes. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Knowledgeable, with a history of leading successful teams and driving project completion. Proven ability to enhance operational efficiency and foster collaborative work environment. Demonstrated expertise in strategic planning and conflict resolution.

Overview

19
19
years of professional experience

Work History

Pets Hotel Leader (manger)

PetSmart Charities
02.2022 - 05.2024
  • Accomplished multiple tasks within established timeframes.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.
  • Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
  • Increased repeat business by fostering trust among clients through exceptional care of their pets during their stay.
  • Collaborated with team members to create a welcoming atmosphere for both pets and their owners.
  • Administered medications as prescribed by veterinarians to ensure the health and well-being of our furry guests.
  • Provided regular updates to pet owners on their pets'' well-being and activities via phone calls, emails, or text messages as requested.
  • Coordinated scheduling for grooming appointments or other specialized services desired by clients during their pet''s stay.
  • Oversaw day-to-day activities of 14 plus employees, fostering inspiring atmosphere to optimize employee experiences.
  • Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
  • Assisted with new hire processing and existing training programs.
  • Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
  • Increased team productivity by streamlining communication and implementing effective project management strategies.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Maintained team flexibility and embraced change to adapt within dynamic markets.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Created and managed project plans, timelines and budgets.

Pets Hotel Associate

PetSmart Charities
02.2014 - 02.2022
  • Developed rapport with pet owners through friendly communication and understanding their specific needs and concerns.
  • Handled emergency situations calmly and efficiently while following established protocols in coordinating veterinary attention if necessary.
  • Provided one-on-one playtime sessions to promote exercise, mental stimulation, and socialization among pet guests.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Trained new staff on kennel maintenance, animal care and feeding protocols.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Washed, trimmed, and brushed animals to maintain good grooming standards.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Kennel Worker

Cara Animal Shelter
04.2013 - 02.2014
  • Ensured animal safety with proper handling techniques and adherence to facility guidelines.
  • Improved kennel cleanliness by maintaining a strict schedule of sanitation and disinfection procedures.
  • Demonstrated compassion toward all animals in our care regardless of breed or background while treating them with respect and dignity.
  • Cared for physical and psychological needs of animals with regular walks and playtime.
  • Maintained sanitary conditions for animals by cleaning living spaces and cages according to Mississippi health code guidelines.
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Organized group play sessions to provide socialization opportunities for compatible dogs in our care.
  • Facilitated smooth check-in/check-out processes for clients while ensuring all necessary documentation was completed accurately.

Sandwich Artist

SUBWAY®Restaurants
03.2009 - 02.2014
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Optimized food storage procedures, minimizing waste and reducing costs.

Shipping and Receiving Clerk

Old Navy
01.2005 - 12.2008
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Analyzed sales data to identify trends, enabling informed decisions on product placement and promotions.
  • Negotiated favorable product placement contracts with retailers, securing prime retail space for items.
  • Boosted sales through effective merchandising, strategic product placement, and compelling in-store displays.
  • Implemented loss prevention measures through strategic product placement and diligent monitoring of high-risk inventory items within the district''s stores.
  • Increased sales performance through strategic merchandising layouts and product placement strategies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Answered questions about store policies and addressed customer concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.

Skills

  • Relationship building
  • Conflict resolution
  • Strategic planning
  • Motivating teams
  • Recruitment and hiring
  • Team building
  • Team leadership
  • Goal setting
  • Coaching
  • Performance management
  • Customer service
  • Goal oriented
  • Policy enforcement
  • Staff discipline

Accomplishments

  • Supervised teams of 14+ staff members.
  • Achieved great results by completing multiple tasks with accuracy and efficiency.
  • Helping store and store leaders receive the circle of excellence reward by hard work and dedication.

Timeline

Pets Hotel Leader (manger)

PetSmart Charities
02.2022 - 05.2024

Pets Hotel Associate

PetSmart Charities
02.2014 - 02.2022

Kennel Worker

Cara Animal Shelter
04.2013 - 02.2014

Sandwich Artist

SUBWAY®Restaurants
03.2009 - 02.2014

Shipping and Receiving Clerk

Old Navy
01.2005 - 12.2008

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Rakinda Carson