Rakisha Brooks
Memphis,TN
Summary
Hardworking warehouse associate offering 5+ years supporting manufacturing needs. Successful working long hours in challenging environments, moving supplies, organizing products and packaging shipments. Excellent history of working well with other team members and pitching in to help achieve team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Valcee Medical
02.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used Practice Fusion to schedule appointments for doctor visits and procedures.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Maintained accurate records of customer payments.
- Utilized various software programs to process customer payments.
- Used data entry skills to accurately document and input statements.
- Responded to customer concerns and questions on daily basis.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
Assembly Line Worker
Radians (Provide Staffing)
09.2023 - 01.2024
- Increased production efficiency by streamlining assembly processes and implementing time-saving techniques.
- Reduced product defects by maintaining a clean work environment and adhering to strict quality control standards.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
Picker Packer
Barrett Distribution Center
09.2020 - 11.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Scanned and verified UPC codes for all products to aid in identification.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Sorted and organized items in designated areas for easy access.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
Cashier
Burger King
03.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Packer
William Sonoma
04.2016 - 08.2017
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
- Supported warehouse operations by efficiently moving materials to designated areas using pallet jacks or hand trucks.
- Aided in maintaining stock levels by promptly notifying supervisors of low supplies or damaged items.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Picker Packer
Nike (Adecco)
10.2014 - 02.2016
- Collaborated with team members to improve overall productivity and meet tight deadlines in a fast-paced environment.
- Consistently met daily quotas while maintaining high-quality standards in product handling during the picking process.
- Scanned packages and boxes and moved to loading dock for shipment.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Followed orders precisely for correct items, sizes and quantities.
- Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
- Cleaned work areas of excess supplies, cardboard and rejected materials throughout each shift.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Picked and packed order items.
- Protected materials for transport by correctly packaging products in boxes and crates.
Education
High School Diploma -
Melrose High School
Memphis, TN05.2013
No Degree - Medical Office Assistance
Concorde Career College
Memphis, TN07.2024
Skills
- Product Assembly
- Assembly and production
- Power and hand tools
- Safety Protocols
- Safety Procedures
- Team Communication and Collaboration
- Employee Training
- Decision-Making
- Work Area Cleaning
- Dependable and Responsible
- Hand and power tools
- Reading Comprehension
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Office Assistant
Valcee Medical
02.2024 - Current
Assembly Line Worker
Radians (Provide Staffing)
09.2023 - 01.2024
Picker Packer
Barrett Distribution Center
09.2020 - 11.2022
Cashier
Burger King
03.2018 - 12.2019
Packer
William Sonoma
04.2016 - 08.2017
Picker Packer
Nike (Adecco)
10.2014 - 02.2016
High School Diploma -
Melrose High School
No Degree - Medical Office Assistance
Concorde Career College
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